Business ProfileforDARCARS Nissan of College Park

January 31st, I had service work on my car. After the work was completed, 1 of my hubcaps came off of the back driver side tire of my car as I pulled off site. I realized in the parking lot of the gas station next door to DarCars just off the road where I found the hubcap that the hubcap was cracked and would not go back on the tire and that the front driver side hubcap also was not fully on the tire. I called DarCars to let them know I was coming back over to resolve the issue. When I arrived, I spoke with *******************. I shared with ****** that the front hubcap also was not secure, she explained she would have someone come and check all of the hubcaps to make sure there was no issue with any of the others. ************************* did a walk around my car to ensure that the rest of the hubcaps were secured on the car and noted on that same driver side front wheel that I noticed, that the front driver side hub cap was also cracked and that they would take care of getting replacements ordered. A few days later ****** called explaining I could either have the cap repaired or replaced with a hubcap that doesn't match my existing hubcaps. I opted to repair the current hubcaps, but asked about the other hub cap that **** pulled as cracked. She said she would check on it and call me back within about an hour. I did not hear back from her that day. Two days later I visit the store to see what the status was. ****** explained they repaired the one hubcap but shared that **** said he never took the second hub cap and that the issue with the second hub cap never happened. I spoke with ********************* later over the phone who claims after watching the video that he has no record of **** bringing my hubcap back into the store at all. I watched **** walk back into the building January 31st with my hubcap in hand letting me know they would be in touch about when the replacement hubcaps would arrive. I request they replace the front driver side hubcap they took and did not replace or repair.