Business ProfileforGriffith Energy Services, Inc.

After 20+ years of paying for service contracts (over $800 this year), current Griffith management and service cost me $2000 out of pocket to repair their own mistakes. A condenser drain pipe not threaded properly on install four years ago eventually leaked enough to stain 20 sq ft of carpet outside the furnace room. Yet 3 different Griffith techs over 2 weeks could not diagnose the leak and instead blamed the new roof (costing me $650 for leak testing to no avail) and said I might need a new furnace (after purchasing one from Griffith just 4.5 years ago) and probably a new tank (I just painted mine). My own tech found the leak in 3 minutes and fixed it in 20 minutes with parts from **** *****. A professional steam cleaner cleaned the carpet for $250. Three Griffith techs failed to find a leak, caused by a Griffith installer, that a private mechanic found and fixed in 20 minutes. Their techs quit constantly in constant turnover. Moreover, the "annual maintenance" tech installed the humidifier pad upside down that would have also leaked eventually, according to Griffith's own subsequent tech. After several calls Griffith sent a new tech to reassemble the furnace before cold weather after another tech disassembled it, trying to find the source of the leak. They did not send the "expert" tech promised nor at the time scheduled with no advance warning or apology. The management local and regional "sympathise" online and during a phone call after my negative review, then do nothing, not even call back these past four weeks. When called for reimbursement for additional expenses incurred, no one returned the call. I am curious to see how Griffith management responds to this legitimate fact-based complaint. They have not bothered to call me to rectify or even apologise for this poor service, despite my negative survey to Griffith. I found no corporate number to call online. Maybe this review will warrant a call and compensation. If so, I will update this review.

While we appreciate the customer’s feedback and perspective, our Field Personnel and  Leadership Team reviewed the situation and provided a professional response directly to the customer.