ComplaintsforAuto Showcase of Bel Air, Inc.

• Initial Complaint

  10/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a nissan pathfinder 2019. I only had the car for 8 days and the control arm the windshield was put in wrong and had a zip tie on it, the tires were shredded, the heating and air conditioning motor went out on the vehicle. I wanted these things fixed but instead, I was told by the salesperson Eric that the dealership would not cover these items and that we were responsible for fixing these things. The manager Chris told my husband to bring the car up there so that the dealership could access what was wrong. When my husband arrived he was told by Eric that he didn't have an appointment and that no one could help him. I made another appointment to get the truck looked at and throughout this time I have kept close communication on my part with the manager chris of whom told me he would be in contact with me, but never followed up in any promises that he made to make contact with me. Meantime I have called the bank and gave them full warning and the problems I am having with the dealership, as they made note on the account. I am still waiting for a call back from the manager and I ahve not received one yet.

  Business response

  10/29/2024

  This vehicle has been repaired. We are just waiting for Mrs **** to pick it up

• Initial Complaint

  08/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  July 29th I purchased a vehicle from Auto Show case. Next day I was looking over paper work and noticed they charged me $3000 for a warranty that they never gave me. I contacted the dealership and talked to John the GM. He said he didn't know anything about it although he does all the finance paper work. Now he says there is nothing he can do about it and refuses to give my money back even though they did not give me the warranty. I have been trying to reach him the last 2 weeks and he will not return my phone calls.

  Business response

  08/23/2024

  As you can see by this purchase order, there is no warranty added. Mr ****** can in to purchase this vehicle and it had aftermarket rims on it when he purchased it. He did not like those wheels and left. A day or so later, he asked if we had other rims and tires for the vehicle. We informed him that we did not, but we had a different set available. We showed them, via pictures, to him. He agreed that they would work. We changed the wheels and he test drove the car. He then agreed to purchase said vehicle. About a week or so later, Mr ****** called to complain that he didn’t like the wheels we put on (which he approved and test drove the vehicle AGAIN with, before him purchasing). He asked me to buy him 19” BMW rims and tires for his new used vehicle. I graciously said no. The price that was negotiated is the price he paid. 

  Customer response

  08/31/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  John almost all of what you just said was a lie. I agreed to keep the original wheels on the car even though the one wheel had a large crack in it that someone welded to fix it. At that time Eric and myself test drove the car and it was not running correctly. So we agreed the service department needed to look at it. A few days later Eric contacted me and said the service department put the factory size wheels and tires on the car and that fixed the problem. Then yes I did come back and purchase the car. I believe it was the next day I was looking at the wheels and noticed that the wheels were not the factory 19 inch but 18 inch wheels and this is when I contacted Eric. Not a week later.

  As for the price of the Vehicle My bank and myself ran the VIN and Multiple places showing the price of $26,500 for the price of the vehicle even on your own website before it was removed. So we would like to know why the extra $3,000 was added to the price
  Sincerely,
  
  **** ******

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This dealership sold me a lemon and falsified the Maryland State inspection sticker. I went back to the dealer to return the car and was told that it was a non refund policy and the only help I would receive would be to bring the car back so they can take a look at it. The inspection provided was not valid in the state of Maryland because it was issued in South Carolina. The mileage was altered and the car fax was incorrect. I purchased a 2015 Chevy Trax on April 27th 2024. The car did not pass inspection from three different facilities. upon reading the reviews and speaking with the sales rep Eric I knew that nothing was going to get fixed. The lies and opaqueness I endured from this establishment is unbecoming. Due to the lack of integrity this establishment has displayed. I knew it would be best for me to fix my vehicle elsewhere. This process has been an absolute nightmare. The owner Jerry is well aware that he is selling un-drivable unsafe vehicles. The check engine light is currently on The radio stopped working, and the driver side mirror stopped working after a week of purchase. The state inspection was completed by Chevrolet, however i was informed that i would need to replace both Cadillac converters, missing battery clips and both rear springs upper spring isolators. I feel robbed this business should not be allowed to sell used cars if the transparency is not in void. The countless complaints and unresolved issues with this establishment are unlawful and disrespectful to its buyers. I would like my money back and out of this contract.

  Business response

  06/11/2024

  **************************************************   This is a copy of the carfax attatched. As you can see, the vehicle passed a VA State inspection and a MD state inspection. We believe that this just a case of buyers remorse

  Customer response

  06/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: The car did not pass inspection as documented above the inspection sticker that was placed inside of the car was for the state of South Carolina. For a used car dealership located in the state of Maryland a Maryland inspection with a passing score should have been completed before sale. The car not only did not pass inspection but also the mileage was tampered with. The lack of transparency during this sale did not cause my husband and i to have buyers remorse it caused my husband and I money. as of today the vehicle is unable to be driven due to the faulty parts provided by the dealer. The vehicle is a lemon and I would like a full refund or my down payment of 2,000 dollars as well as a price adjustment. 
  

  
  Sincerely,
  
  ******* *******

  Business response

  06/12/2024

  As you can clearly see, the vehicle in question was inspected in MD before purchase AND after Ms ******* purchased the vehicle.  Ms ******* purchased the vehicle on April 27, 2024, the vehicle passed inspection on April 19th. Then, evidently, Ms ******* took the vehicle somewhere to have it re-inspected and it passed, again, on May 10, 2024. I'm not sure if Ms ******* didn't know that all MD state inspections are public knowledge or not, either.

  Customer response

  06/15/2024

  
  Complaint: ********
  
  I am rejecting this response because: as you can clearly see the inspection uploaded states FAIL. The inspection passed after my husband and I paid to have the car  fixed. All documents uploaded provides details information. I am not sure as to why all document provided was not read. 
  
  Sincerely,
  
  ******* *******

  Business response

  06/17/2024

  A mirror that doesn't work via power, does not fail MD state inspection. Albeit being a inconvience. As for the other items listed, we did not see the vehicle to address the issue. Also, unfortunatley, a catalytic converter can go bad at any time. With those few a miles on your Trax, I would ask General Motors to assist you with that.

  Customer response

  06/18/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  The motorized mirror is on the inspection list for a reason. Maybe this company is not aware of the safety precautions a Maryland State inspection entails. However any vehicle that has a motorized mirror should perform as needed. Example: to turn, asist the driver with view of the vehicles blind spots. The car was diagnosed by Chevy on page three of the car fax print out upload. Chevy informed my husband and I that the milage on the car is altered meaning that there is more miles on the car than it's stating. Chevy also inform my husband and I that we will only need to replace catalytic converter if the vehicle was over 100k miles. This vehicle is displaying a milage of 49k at the time of signing a contract. The owner is well aware of the lemons he is selling. I would like my down payment of 2k back with a price adjustment. This vehicle is not worth the selling price and this dealership is aware of its prior damages. The mirror not working, the catalytic converter needs replacement, the car milage was changed, the car needed things fixed to pass inspection, the car was not sold with a key fob knowing the car has an alarm system, and as of today the car is not on the road. So no my husband and I reject this response. 

  Sincerely,
  
  ******* *******

  Customer response

  06/18/2024

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary.

  Sincerely,

  ******* *******

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want a safe car to drive.The Car broke down in the middle of traffic on major road 29th street. Called and reported the message to the dealership.and was instructed to call Brian the service manager. I waited two weeks to hear from them. My car was ready on February 23,2023.car was towed again on March 7th. The same issue was displayed on instrument panel. Do have pictures of it on my iPhon. I went to the dealer to check and see what was the current issue on March 16,2024. I asked for the technician whose name was *****,and was told that he was fired. I asked when my car would be ready ? and told that they would call me. I picked it up on March 20 or 21. The car was once again towed on April the second 04/2,/2024 5:30pm I informed salesman Eric D** that that car is dangerous, and I wanted a meeting with John the general manager and B Brain the shop manager. Calling and passed around and disconnected.The Gold Standard. Left Me stranded until 12:00pm waiting on my tow truck.

  Business response

  04/10/2024

  We are sorry about the vehicle not running properly. Brian and I just talked with you and now we are going to check your Malibu out ourselves. We did not even know that the vehicle was here. We are sorry about the miscommunication. We will call you PROBABLY tomorrow. We want to make sure exactly what could be wrong before we just take guesses. Thank you for your patience.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this vehicle on February 24, 2024. On February 26, 2024 the check engine light came on. I contacted dealer, they told me to bring it in the next day, February 27, which I did, but I had the diagnostic check on the vehicle before I went. When I arrived they said that it's probably just an O2 sensor. I told them that's not the problem and gave them a copy of the test results. I was told that they would order the parts and the car would be ready on February 28, 2024. It was not ready. I received the car on February 29, 2024. The check engine light came on, and the TPMS also was on. I contacted them again, they told me to bring it back to them on Monday (March 4, 2024). I told them I would bring it to them on Friday March 1, because I don't feel safe in the car, and don't want them to try to blame me for something else going wrong. I tried talking to salesman, he has been only responding through text. I feel like he is avoiding me and giving me the run around.

  Business response

  03/03/2024

  Mr ******* purchased an as is car (over 6 years old and over 60,000 miles), unfortunately, his car had a check engine light for a 02 sensor, we corrected that, even though we weren’t obligated too. A few days later, another light came on, we scheduled a time to repair the vehicle for him, yet, again, we did not have to, due to this being an as is car.

  Customer response

  03/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: I would have never purchased a vehicle for monthly payments with known issues. None of the problems this car is experiencing were indicated, talked about or led to believe during ,before or after purchase. This company sold me this vehicle under the pretense that it was a certified pre-owned. What are my next steps to either recovering my money or getting another vehicle that Does not have Engine problems?
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  01/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a truck from this dealership and within 5 days the engine light came on. I brought it in for service and they fixed an exhaust leak or so I was told. I picked it up with no paperwork provided for the service that was performed. Within 3 days of pickup the light came back on so they told me to bring it back up and they would replace the exhaust. I also asked them to check into why the truck was “jumping” when going from 3rd to 4th gear. I got a call saying the parts that were needed were in va beach and they needed to be picked up. I never gave them permission to drive my truck to pick them up however that’s exactly what they did. Chip drove my truck 450 miles round trip to pick up the parts. I got my truck back again with no paperwork. Today marks the 20th day in a row I have called up this dealership and left a message for a call back and every single day I have yet to receive a call. This has become a joke to them. I simply need a call back to discuss the service done on the truck. I’ve left 20 plus straight messages for Chad the manager. I’ve also left messages for John, Bryan, and chip and I’ve never heard back. I’ve actually been threatened with physical harm if I call them back again by the person answering the phone. If you purchase a vehicle from this dealership after reading this you deserve what you get. Don’t say I didn’t warn you. This place is about as unprofessional as it gets when doing business.

  Business response

  01/03/2024

  The vehicle was driven because the light was intermittent. Our mechanics couldn’t get the light to go on. They had driven the truck, up to, a half hour, with no light. There were no codes, either. Chip, himself, volunteered to drive down there himself to pick up the part. That’s him giving up his whole day. He doesn’t get paid by the hour, he is 100% commission (I just thought you should know that).  The vehicle has been repaired and Brian said he hasn’t heard anything from you. Also, on the drive, Chip said he did not feel a slip once. The reason that we couldn’t give a receipt for work done is because we a a small independent dealer and we do not generate any type of ticket for “in house” work.

  Customer response

  01/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  First off, after reading all the other complaints I didn’t expect you to take responsibility for or be truthful about the matter in question so this is what I have to say. The truck was dropped off with the engine light on for 5 straight days when I was away on vacation so for you to say you couldn’t get the light to come on is a bold face lie. Hey Chip, thanks a million for putting 550 miles on my truck to pick up parts that I would have gladly waited on. Hey auto showcase, do you realize the 3000 mile warranty you gave me with my truck was just vastly depleted by chip driving it to Virginia Beach?? Yeah, but I should be appreciative. As for Bryan never hearing from me?? I have a list of all the times and dates I’ve left messages for Chad, Bryan, John, and Chip and as of this writing I still haven’t gotten a phone call from Chad, who I’ve left literally 20 messages for. Maybe I should have read the reviews on all the sites before buying from you guys because then I would’ve seen that you guys are crooks. Sadly I’m finding out the hard way. Lastly, I’m surprised I have to tell you that a paper trail for service is pertinent to doing business. To say that you’re a small business and you “can’t” provide paperwork for services rendered, to me sums up just how unprofessional of a establishment you are. Paperwork also lets the customer trust that you’ve done the work you said you did. But again, if you were even a inkling of a professional business I wouldn’t have to tell you this. People who are reading this…. Shop elsewhere for a vehicle. You will thank me in the long run!!
  Sincerely,
  
  ***** *****

  Business response

  01/04/2024

  If you call our store tomorrow and ask for Chad or John, we will GIVE you at no charge, another warranty at NO COST to you.

  Customer response

  01/09/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Where do I start? I had to call Chad from another line just so he would take my call and when he did he said he had no clue what I was talking about when I brought up the extra warranty. He told me that John does the BBB and that when he was finished with a customer they would call me back. Over 3 hours later I still never heard from them so I called and what do you know, Chad was just getting ready to call me. John stated that he would give me another 3 month warranty and add another month if I took down the bad review. I told him I refused to take it down because no warranty is going to erase just how unprofessional Auto Showcase is and just how badly I've been treated by these clowns. Lets think about this a little... I received 3 more months of a warranty that they never honored in the first place. When I told them the transmission was slipping they returned the vehicle with Chip telling me they replaced a sensor that they never actually replaced. Then Chad telling me (after weeks of trying to reach him) that they never experienced what I was talking about so nothing was replaced. So whos lying here, Chip or Chad? In my mind all this warranty is going to be is free will to drive my truck another 600 miles. The potential customers you have need to know just how unprofessional you clowns are and I intend to let everyone know it. As of right now my truck is at ** ****** Ford with the transmission torn apart because they found something wrong. The same thing you guys drove my truck to Virginia Beach for and never experienced. You guys are a joke. 
  Sincerely,
  
  ***** *****

  Business response

  01/09/2024

  Your truck is under warranty for a transmission as long as you took it to an approved shop. Please make sure ** ****** takes your warranty.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  9/20/23 purchased truck Drove truck and noticed stability issues at highway speed 9/23 took truck to cook dodge Aberdeen MD for alignment 9/25 cook dodge could not align vehicle but performed an MD state inspection, that of which the truck failed for several reasons: -front wheel bearings need replacing -failed front right axle -exhaust leak -vehicle was sold as MD inspected but requires over $2k worth of repairs to pass a MD inspection

  Business response

  09/26/2023

  We have instructed Mr ****** to bring his vehicle to Auto Showcase and he has not. You can take almost any vehicle, new or used, to any service department, the day after purchase, and they could produce a “laundry “ list of needed repairs.

  Customer response

  09/26/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I don't have time to be running back and forth to your dealership. You sent me down the road with failing parts. I will have the Maryland state police check this truck and see if it passes inspection. If it doesn't, I would advise them to check every single vehicle that's for sale on your lot. Sell some of those cars and hire a staff competent enough to state inspect cars properly, prior to making a sale. Cutting corners and jeopardizing people's safety is not the way to go. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  06/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a vehicle that I was charged 2500 over advertised. Then less then two weeks it broke down. They gave me a 4 month warranty and won’t return any of my calls or texts to the GM, service manager and lousy salesman. I am renting a car to get around now because my car is at the shop.

  Business response

  07/08/2023

  Your own "estimate" shows recommended, not needed. We do not pay for routine maintenance.

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a vehicle for $22,400 on 06/13/2023 at 8pm and by 10am the next day (15 miles later) the vehicle was unsafe to drive from thumping in the rear. I told the dealership what happened and they had me drop back off the vehicle and it would be fixed. I got 20 minutes down the road after picking my "repaired car' back up and the same dangerous driving conditions occurred . I tried to call the dealership back over and over and no body would take my call I was repeatedly hung up on.

  Business response

  06/17/2023

  Eric invited you back to take a drive with our service manager, but you did not respond. You yelled (he told me) that that wasn’t good enough and we would be hearing from your lawyer. Brian, Dave and myself all drove that the vehicle in question and it drove perfectly. If you want to bring it by while the service department is around, you are more than welcome to.

  Customer response

  07/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I never asked for the inspection to be covered. I only requested to be reimbursed for the repair I was forced to pay for after being told the issue was resolved when in reality it was never even addressed by the dealerships mechanic.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 GMC Sierra on April 1, 2023, on April 12, 2023, at 6:15 p.m. my vehicle experienced a lifter malfunction on the first cylinder. The vehicle was immediately taken to my local repair shop at “The Garage”, located in Northeast, MD. We proceeded to file a claim through the warranty that was purchased with the vehicle. On April 26, 2023, I was contacted by said warranty company regarding the claim being denied due to a pre-existing condition, per the warranty company. I then continued to try and contact the dealer (Auto Showcase of Bal Air) to get the vehicle to their service department for repair under their warranty of the engine, transmission, and differential. I was unable to talk to a manager regarding this matter on April 26-27, 2023, then proceeded to communicate with the manager on Friday April 28, 2023, face to face at Auto Showcase of Bel Air. During this face-to-face interaction, I was told that the warranty company was contacted regarding the claim being denied, in hopes by the dealer, that there was a mistake in the denial. I was told that if the claim was denied, my vehicle would be transported to the service department of Auto Showcase of Bel Air for repair by Tuesday May 2, 2023. On Monday May 1, 2023, I was told by the warranty company that the claim had been denied once again on Friday April 28, 2023. I contacted the manager that I spoke with on Friday April 28, 2023, regarding the next steps in the process. On Monday May 1, 2023, at 6:24 p.m., I was contacted via text message by the manager mentioned, that he was working on a transporter to get the vehicle described to his service department. Today is Thursday May 11, 2023, and I have tried to reach out on multiple occasions but have not heard on the status of my vehicle. I am seeking the reimbursement of the repair of the 2018 GMC Sierra lifter. This has carried on for over three weeks with minimal communication from the dealer or manager regarding this situation.

  Business response

  05/23/2023

  Colt, we have contacted the warranty company and they took your phone number to try to handle this.  I left you a message saying the same thing on your voice mail. Please let me know when they reach out to you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩