Business ProfileforComfort Plus Services, LLC

We called Comfort Plus Services to come fix our air HVAC unit . It is only 2 years old so my husband told the rep on the phone that it was still in manufacture warranty . They said to my husband the tech that would come out would look up the serial number to confirm if it was in warranty. They tech replaced the piece compressor that was burnt out he said and he put a new piece on and it was working and then he charged me on site $335.75. Which I though was weird if it was only 2 years old, so i asked and made comments several times about that and he said no the new piece he fixed it with was now under a 5 year warranty. After calling my husband about the charge, i then looked up the ******* Manufacturing serial number on the HVAC and it indeed had a 5 year warranty and we should not be charged for that , or at least told or they should have checked like they said. I called the manufacture and our home builder (as it is only 2 years old) and they said Comfort Plus Services has 45 DAYS TO FILE AND CLAIM , and i will be reimbursed. So as soon as I found this out I called Comfort Plus services and asked them to do this, I was told by the woman who answered the phone that this is above what she can do and would have someone call me. It has been days and no response and being this is a time sensitive matter I don't understand why they cant call me back or send in the claim before time runs out.