ComplaintsforHome Paramount Pest Control

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  04/03/2023

  Home Paramount has been attempting to contact Ms. ******* in effort to discuss this matter. They have not gotten a response back from Ms. ******* to date. 

• Initial Complaint

  11/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had Home paramount do a pest and termite inspection on October 18th. They came back the next day to do a treatment, but they never told me what they found out during the inspection. I've been calling the branch manager and the HQ weekly since then and they each time tell me that they will send an email to the branch manager to get the inspection report. I found out today, that no such emails were sent. I myself called the branch manager and he told me that he would send the report, and that the person who did the inspection (Jonathan) would call me as well. It's been a month and I received no phone call, and no inspection report. I would like the company to do a new inspection with different people, I don't have any trust in the branch that did it originally. I also would like a refund for the treatment which is based on no information.

  Business response

  12/13/2022

  Business Response /* (1000, 5, 2022/11/18) */ Management has visited this customer and reviewed inspection findings with her. Customer is satisfied. Thank you.

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a long-time customer of Home Paramount for routine pest control services (spraying, etc.). In mid-August the company performed a routine inspection and told me I needed a number of services, including cleaning out and reinsulating 2 crawl spaces, replacing window well covers, replacing an external crawl space door, and treating dampness/humidity in the basement. I also hired them to take over termite control services, which required them to install new termite traps around the house. The total cost was $14,000. Since that time, they have not completed the work. They've done some of it - very sporadically, never properly scheduled, never any updates - but some of the work remains incomplete. (I am not sure how much is done, because some of it is not visible to me, but I can see that they haven't done certain things like re-insulating the crawl spaces, as that is visible.) I have been calling the office multiple times a week to check on status and get updates, to no avail. I can talk to the reception/customer service reps who answer the phone, but nobody who can actually help and get the work done every calls me back. I've tried calling the regional manager and have left many messages, with no return call. This company has taken $14,000 from me, and either can't or won't perform the services I paid for (I do have a contract in writing). They won't return calls or commit to when (if) they will ever finish the work. This is my last resort before I have to hire a lawyer.

  Business response

  11/04/2022

  Business Response /* (1000, 5, 2022/10/24) */ Upon receipt of this complaint, we have reached out to Ms. Levinson. Senior Management has requested a site visit to address work that has not been done. WE are confident that we can resolve this matter to the satisfaction. Consumer Response /* (2000, 7, 2022/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Once they got the BBB call, the VP called me immediately and was there the next day with a team and took care of everything. He was incredible apologetic, and he made things right.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 11, 2022, my parents had Home Paramount come to their property to remove a hive. While the representative was there, he sold them 2 different annual contacts for service, that were not relevant to removing bees. They were sold a termite monitoring system as well as quarterly service for pests. The representative was given a check for $1450.00. My parents are in their 80's and were told how much damage and how quickly termites can damage a house. The felt that it was necessary, since the representative was so convincing. My parents do not want to be in this contract. I have asked the company to cancel contract, remove equipment from their property and return the funds. They have refused. They stated that it can be cancelled after the 12 month period is over. They never furnished a price for the removal of the hive, just took a payment for two contracts . The manager Stephanie, that I have spoken with, said she was there last week to inspect that the termite detection system was properly installed, but she did not walk the perimeter of the house, only the front. Home paramount is not even verifying that equipment is properly installed, from the management level.

  Business response

  12/01/2022

  Business Response /* (1000, 10, 2022/11/10) */ Home Paramount has resolved this complaint and Mr. and Mrs. Dempsey are satisfied. The Dempsey's did not complain regarding services proposed and provided. It was only after Ms. Wilson complained that Home Paramount was aware of any dissatisfaction. Once aware, Regional Management worked amicably with the Dempsey's to address all concerns. The termite system was removed, and a refund was processed.

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Please see my attached documentation which includes: * Contract with Home Paramount on 6/21/22 * Email sent to Home Paramount on 7/18/22 about dissatisfaction * Email confirmation from Home Paramount stating someone would get in touch with me that never happened. * Follow-up documentation sent to Discover after I filed a dispute on 7/25/22. * Dispute page from Discover showing dispute was resolved in my favor.

  Business response

  10/24/2022

  Business Response /* (4000, 8, 2022/08/31) */ Ms. Weeks filed a dispute with her credit card company that remains in review. Home Paramount has provided the supporting documents for the charge. Ms. Weeks is refusing to pay Home Paramount because she still sees wildlife in her yard. Home Paramount did provide services and fulfill the warranty period of following clarification of the terms and communication with Management. Agreements do not guarantee the number of target animals captured in that warranty period. It is not practical to expect that all uncontrolled wildlife in the area would be captured and removed. During trapping for Ms. Weeks, Home Paramount did in fact remove 5 groundhogs and 2 raccoons. Ms. Weeks signed an Agreement for removal of nuisance wildlife. These services were performed. Payment for services are due and payable. Consumer Response /* (4200, 10, 2022/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is in response to the August 31, 2022 rebuttal submitted to BBB from Home Paramount. Home Paramount's representative was informed before I signed a Contract that I had 6 groundhogs on my property. I was assured at that time that was no problem, and they would catch them. I was also told by their Service Manager and District Manager that they would catch the 6 groundhogs. As I was told several times, "We'll get them." Once again, had I been told they would NOT catch all the groundhogs that I knew were on my property, I would NOT have signed a contract for their services. As I told them, that would have been a waste of my money. They were the ones who told me if they weren't all caught, they would continue to be around from reproducing. It's interesting how their story has now changed by them stating "Agreements do not guarantee the number of target animals captured in that warranty period. It is not practical to expect that all uncontrolled wildlife in the area would be captured and removed." Why is this not written in their contract for a customer to be able to read? In addition, their "Bee Happy Guarantee" that they have posted on their website is obviously false advertising. I find it very hard to believe this Company has been in business since 1939. Their customer service is nonexistent. The communication with their company once you sign a contract is extremely lacking. Unfortunately, I feel I was sold a bill of goods and have once again learned there are some people you can't trust and will do anything to get your money. I feel I am entitled to at least a partial refund as their thinking "There services were performed.," and what I see as not having been done are two different things. One lesson I have learned through all of this is to check BBB ratings before dealing with any Company. It's obvious why they do not have a BBB Accredited rating. If I had done that, I would not have done business with Home Paramount. For a company to have as many complaints with BBB as they do, makes you wonder how they are still in business. I will NEVER do business with them again nor would even recommend them to my worst enemy! Business Response /* (1000, 14, 2022/09/08) */ Home Paramount is willing to extend trapping for Ms. Weeks for 5 more days. Once confirmed our District Manager will coordinate with Ms. Weeks. Consumer Response /* (2000, 16, 2022/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is in response to the reply from Home Paramount on September 8, 2022. "Home Paramount is willing to extend for Ms. Weeks for 5 more days. Once confirmed our District Manager will coordinate with Ms. Weeks." I have mixed emotions concerning their response. First is one of distrust and not having faith that an honest attempt will be made to capture the last groundhog on my property. On the other hand, I feel it is decent of them to "attempt" to capture the last groundhog in putting forth an effort of good customer service, which has been proven to me that is not part of how they do business with their customers. I will accept their offer with the understanding that I will not reverse my payment with my credit card company until after the five (5) days of attempting to capture the last groundhog. Hopefully this will resolve my issue, and will put an end to my having to deal with Home Paramount.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Home Paramount Pest Company was called to perform an inspection on June 23, 2022. The company's UPSELLING is a disgraceful tactic, most especially when it is employed against senior citizens, and Mr. hasdifficulty with short term decision making. Mrs. repeatedly requested that the process be slowed down, that she needed time to review the contracts, that she wished to do some research, and needed to find out if theywould cause health issues for her asthma. Every request was disregarded. This form of intimidation means that Mr. experienced a great deal of anxiety and stress and signed the contracts under duress. The consumers have spoken repeatedly with the company and sent several emails and a refund for $2500 for the rodent boxes was offered and accepted and the branch manager was given sufficient time to have the refund processed, the company repeatedly dragged its feet and no refund was ever sent to our card. I have since found out that they sold us 2 monitoring systems, which we do not need and don't want. According to the Consumer Protection Act, our rights have been violated. The Virgina Dept. of Agriculture (which licenses pestcompanies) told Mrs. that the rodent boxes could cause a liability issue for us and we were not given our right to consumer awareness by the company. Mrs. issues and repeated requests were NEVER given due consideration. Also, the consumer's right to the mandated "cool off" period was violated because they came immediately to do service that was repeatedly asked to hold off on. Mrs., too, suffered DURESS by namedcompany. Mrs. has had to spray for ants several times, as Home Paramount's service DID NOT solve the problem and even simple glue traps that she requested were NOT put in place. The company was ONLY interested in UPSELLING and taking advantage of senior citizens. This company engages in false advertising.We seek a refund for Sentricon and a refund for rodent boxes (which they offered and reneged on)!

  Business response

  10/25/2022

  Business Response /* (1000, 5, 2022/08/25) */ Mrs. Palmiotto has filed a complaint with other agencies that we are working with at this time for resolution. Please close this complaint. Business Response /* (1000, 16, 2022/09/14) */ Resolution of this matter is in progress, Customer is waiting until 9/19 to verify that charges or termite services has been credited to her card. Consumer Response /* (2000, 18, 2022/09/20) */ Judith ********* 3:16 PM (41 minutes ago) to me You may now close our case #XXXXXXXX with Home Paramount Pest Control company. Their headquarters has reviewed our complaint and resolved the issues, completed Sept. 20, 2022. Thank you J. *********

• Initial Complaint

  07/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  A payment I sent in May was delayed in the mail. I called when I realized this and promised payment. Then I mailed another check. They got and cashed both checks. 3 weeks ago, I asked them for a refund, which they said was forthcoming in 2 weeks. I have since mailed them a request for payment. I also cancelled the contract because they were so nasty about it. Yesterday I got a bill for a future service, indicating they still have me as a current customer in their files. The amount is $94.70. I would like you to encourage them to pay up promptly.

  Business response

  09/01/2022

  Business Response /* (1000, 5, 2022/07/21) */ Refund is in process, this information has been communicated to the customer. Once available will also communicate tracking information to client. Consumer Response /* (3000, 7, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They left a message saying they might send the check late next week. I want them to write the check NOW. I see no reason for any further delay.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transferred service from previous residence (*** ********** **) to new residence (*** ********* **) on 9/11/21. From the time of the first scheduled service of our new home in September 2021, we have had horrendous experience with scheduling and no-shows. Every month, without fail, no one shows on the date that they are scheduled. The system sometimes reschedules us for a later date, but usually I have to call in and find out when and if they are going to come. They apologize and reschedule. The technician no-shows again. And so on and so on. Sometimes, someone comes to treat after weeks go by. Sometimes I am told someone came to treat yet I am certain they did not as I was home and watching for them all day. I have been given excuses such as "the technician is on medical leave" (have gotten that excuse constantly since we have been at this home), "the weather wasn't suitable" (yet the weather was beautiful and ideal for applying treatment), or "that's so strange I don't know why no one is ever showing up for you let me send a different person out to treat this time" (in which still no one shows). The 2 times I have seen people treating, they have never come to speak with me as I have requested repeatedly so that I can make sure they are treating the problem areas well. Neither of these treatments provided any relief from mosquitos and we called to set up the extra no cost treatment that the company guarantees. No one has ever shown up for any of these appointments. I have called well over 20 times, spoken to people in corporate who have assured me they would take care of the issue, yet nothing is done. The last 3 times I have called I have been told someone in corporate will call back and no one has. We have called and emailed so many times, consuming hours of our time, with no outcome. We can't even get through to someone at this point to cancel our account and request reimbursement for the months we didn't receive service. Acct ******.

  Business response

  07/29/2022

  Business Response /* (1000, 5, 2022/07/07) */ This matter has been escalated to Regional Management and a Corporate Manager. Contact will be made with Ms. ******** to address her concerns and request.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Home Paramount does not resolve carpenter bees infestation. I have called their offices 5 times in past 8 days, leaving messages to be called back. I have emailed supervisors and owner with no response. They have been treating my home for over 10 years and continue to fail in resolving my problem. Even trying to cancel has not worked. They take my money and do nothing. There is never a supervisor available. HELP!!!

  Business response

  08/31/2022

  Business Response /* (1000, 9, 2022/06/27) */ Several efforts have been made to reach this customer to discuss their concerns with no success. Consumer Response /* (3000, 11, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never called me. No messages left. It appears they are not telling the truth. Never responded to my emails. Business Response /* (1000, 15, 2022/07/11) */ Please ask customer to provide the phone number that he would like to be reached at. Several attempts have been made without success. Thank you. Consumer Response /* (3000, 17, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Never called back. No response. Typical of their business practices No action from them at all. The worst customer service ever I will be in touch with my attorney to seek retribution

• Initial Complaint

  05/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I would never refer this company to anyone! They came out Nov 09, 2021 and quoted for "15 Air Vents/Rodent Exclusion: screen gable vents, seal vinyl corners, DSV Attic to Crawl, Seal hole behind furnace in garage from crawlspace with metal (see graph)" equaling $*******. They filled minimal holes at night in the dark when they finally found time to come to us weeks later, did some fogger while we tried to have dinner and get kids to bed, then no other work was completed. The majority of the work and the main issue was to keep pests out for the cold weather with new vent covers and sealing, this was not done. After many calls and canceled appointments and no-shows they finally got new branch management who was able to communicate well. He came out to assess what was and wasn't done to get an amount to be credited back to the lending company. When he talked with his regional manager while at our home she stated they could do one price (less than half of the amount charged), which I said does not work with so much left undone for months. She was supposed to call me that week, never did. No amount was ever credited to our account. I reminded him weekly for a month and never heard from regional management. Their lack of concern for customer service or time is astonishing. I have never worked with or heard of a "professional" company with such poor quality. We have still yet to hear from the regional manager or anyone higher to resolve our issue and get our account credited. The work that was quoted to be done and charged through the crediting company has continued to get us billed and threatened to go to collections though none of the work was ever done on our home. We need immediate action from upper management at Home Paramount and credit to our account to cover the lack of effort, communication, work, and wasted time.

  Business response

  06/11/2022

  Business Response /* (1000, 5, 2022/05/18) */ Management has reviewed the matter with the customer and in an effort of good faith a refund has been approved. This matter is resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩