Business ProfileforRamar Moving Systems, Inc.

On January 21, 2022 Ramar Moving moved our furniture from their storage facility to our home in Lewes, DE. The move was terrible. We had contracted with the company for a complete move as well as unpacking services of the kitchen and picture boxes. By 4:30 in the afternoon, the crew was packing up to leave and I asked when they were going to put together the bunk beds, the queen size bed and start the unpacking all the boxes. They said they weren't going to put the beds together because it wasn't their job and they didn't know how anyway, and they didn't know anything about unpacking boxes. Basically, they were leaving. I called their home office about their responses and apparently the 'dispatcher' called the crew foreman and said it was their job to do both the beds and the unpacking. It was very tense and uncomfortable when these angry men came back in the house to start. They put the queen bed together incorrectly and broke pieces of it. The bunk beds still have 7 pieces of wooden parts laying around them uninstalled. In unpacking the pictures, they broke an antique mirror and the glass cover of a 4' by 2' framed picture. Moreover, several items (raincoat, table cloth, shovel, etc.) are still missing from the move. To be balanced, we put in a claims form for all these mistakes and was compensated for the broken and missing items. However, the tension that this created and the emotional toll it put on us on our moving day, was simply not acceptable. To date, Ramar Moving has not apologized for the crew's behavior. We do not recommend this company.

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I was involved with situation and was NOT at all happy with the Crew. If labor was coming out of my ears, I would have fired them. The personnel in Operations did address this with them. The sad part is we get nothing but 5"s on survey's with our crew so I can't tell you what caused the breakdown. I immediately wrote a letter to the K*******'s only to find that it NEVER got mailed. That is 100% on me.
If you want a copy of the letter I can forward it. Our customer service representative kept in touch with the customer as did our claims representative who was instructed to do whatever it took to make the customer happy. We sent Mr. K******* a check in the amount of $2080.00 to fulfill our obligation on damaged items and paid $950 to a repair firm to do repairs to their 3 beds. We do not take it lightly when we do not service the customer as they deserve. We have 99 very happy customers and one not so happy. That does not make us happy.