Business ProfileforFitzgerald Auto Mall Frederick

A few days after purchasing a used vehicle I took it to get inspected. They found a coolant leak. I brought it back to the dealership, and even though they had inspected it three months prior and found no leaks they found it this time. Two months later, as our warranty is nearing its end, I begin calling them to hear the parts are on back order. Finally, after 3-1/2 months, we got a call that my car was ready. A month goes by and my low coolant light comes on again. Almost a year and a half later, and my car has gone to them six times for the same coolant leak. Each time I got it back, the leak only got worse. The sixth time, they found a leak in the head gasket. They won’t cover the cost to repair it since it’s $10,000 and the car is only worth $9,000. We speak to a manager and he tells us our only option is to trade it in, but we’d be putting $9,000 in negative equity onto a new loan. I go in to meet with the General Manager, and he restates everything we were told the day before. Only this time we brought all of our records. We show him the warranty we were given, a 90-day extensive warranty. He tells us there’s nothing he can do. I reiterate that this problem, the leaking head gasket, is in fact covered under our warranty. Yes, they have attempted to fix it every time we’ve brought it in, but it has never been fixed. Now that they found the problem they are refusing to fix it. He calls us the next Tuesday and tells us that they still won’t fix it, and our only option is to trade it in for a brand new car because of how much negative equity we have. The option they present us is a $40,000 loan with our $9,000 in negative equity rolled over into it, and an additional $2,000 down payment. On top of that, the manager states they plan to fill my car with coolant and send it to auction to screw someone else over. They knew all along that this car was bad, and they pushed it over the curb illegally. I want completely refunded and a replacement of the same value.