Business ProfileforServicol

el pasado 20 de Octubre 2021 , envi a ******** 17 cajas que contenan ropa,juguetes,zapatos , un TV, maquillaje y artculos personales, a todas se les pago adems del envo un seguro de $200 DOLARES cada una. (Sugerencia del senor ********************** representante de SERVICOL Y quien recogi las cajas en mi apartamento). varias de ***s cajas fueron detenidas en ******** por la ****(Direccin de impuestos y Aduanas nacionales)al ellos considerar que el impuesto reportado era mas alto por lo que deb ***** el excedente.Debo aclarar que en algunas de las cajas SERVICOL no reporto el valor REAL del seguro que yo les pague, situacin por la cual las cajas fueron detenidas y teniendo yo que ***** mucho mas dinero, siendo esto un fraude. luego me llegan una caja que contena ropa, zapatos, juguetes y objetos personales totalmente mojada , con mal olor y todo manchado , contacte a Servicol pero no quisieron *****me Ni siquiera el valor del seguro por el cual les pague diciendo que no se haba hecho el reporte dentro de las primeras 24 horas, cuando *** caja demoro en llegar mas de tres semanas , despus me llega la caja donde venia un tv de 60 pulgadas totalmente quebrado y como si les hice el reporte al otro da entonces ahora evaden su responsabilidad para no *****me el seguro diciendo que no responden sino por perdida total y entonces un tv totalmente quebrado que no tiene posibilidad de ser reparado que clase de perdida es?Esta empr*** esta evadiendo su responsabilidad para responder por seguros que cobran a los clientes, siendo esto un fraude y engao a los consumidores en *** ya que es aqu donde recogen las mercancas y el dinero. yo solo estoy solicitando me sean ********* $400 dlares que cubran el seguro de dos cajas aun que su contenido costaba muchsimo mas que esto, pero almenos que cumplan con el pago de los seguros y que esto sirva de precedente para que no le pase a mas personas, ya somos varias quienes nos hemos visto afectadas ..

[Translated by BBB]On October 20, 2021, I sent to Colombia 17 boxes containing clothes, toys, shoes, a TV, makeup and personal items, all of them were paid in addition to shipping an insurance of $200 DOLLARS each. (Suggestion of Mr. Edwin B****, representative of SERVICOL and who collected the boxes in my apartment). Several of these boxes were detained in Colombia by the DIAN (National Tax and Customs Directorate) when they considered that the reported tax was higher, so I had to pay the excess. I must clarify that in some of the SERVICOL boxes I did not report the REAL value of the insurance that I paid them, a situation for which the boxes were detained and I had to pay much more money, this being a fraud. Then I received a box containing totally wet clothes, shoes, toys and personal items, with a bad smell and everything stained, I contacted Servicol but they did not want to pay me Not even the value of the insurance for which I paid them saying that the report within the first 24 hours, when that box took more than three weeks to arrive, then I got the box containing a totally broken 60-inch TV and as if I made the report the next day, then now they evade their responsibility so as not to pay me the insurance saying that they do not respond except for total loss and then a totally broken tv that has no possibility of being repaired what kind of loss is it? This company is evading its responsibility to respond for insurance that charges customers, this being a fraud and deception to consumers in the USA since it is here where they collect the merchandise and the money. I am only requesting that $400 be returned to me, which covered the insurance of two boxes, even though their contents cost much more than this, but at least that they comply with the insurance payment and that this serves as a precedent so that it does not happen to more people , there are already several of us who have been affected..