Business ProfileforHagerstown Ford, Inc.

I went to Hagerstown ford to purchase a vehicle. I called them a day before going in and I told them I only had $1500 for a down payment and $450 of that would have to go towards insurance is there anything they can do for me. They told me yes and scheduled me an appointment to come in the next morning. I went in and they showed me 3 cars that they said would fit my price range. I test drove the one and really liked it filled out a credit application and my sales rep Matt told me that I was approved and had me sign papers agreeing that I would pay a car payment of $477 in 60 month installments. I signed the papers and then he had me drive the car to younger insurance and had me spend $450 on insurance for the car because he told me I was approved for the car. After purchasing the insurance he then tells me that I’m not approved unless I put more money down that I already told him I didn’t have before even getting an approval and the agreement I signed was $1000 down $477 a month car payment. When I asked how I was going to get my money back I was told by a manager “what do you want me to do?” And that I am throwing a tantrum over not getting the car when now I don’t want the car I want my $450 back. They also refused to give me a copy of all the paperwork I signed. Their reason for that was because they are keeping it in a lock box and I’m not allowed to have access to what I signed.