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          Find a Location

          Thompson Creek Window Company has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThompson Creek Window Company

            Home Improvement
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Thompson Creek Window was previously located within the Baltimore BBB service area.  In 2008, they were awarded the BBB Greater Maryland's Torch Award for Marketplace Excellence.  Torch Awards are given to recognize organizations exhibiting ethics in the marketplace and exemplary dedication to advancing trust between businesses and consumers.
            See all additional business information

            Contact Information

            4200 Parliament Pl Ste 600

            Lanham, MD 20706-1882

            Get Directions
            Visit Website
            (301) 850-6178

            Business hours

            8:00 AM - 9:00 PM
            Business Hours
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.56/5

            Average of 124 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            121 complaints closed in last 3 years

            23 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/25/2003

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Thompson Creek® Window Company is a local window manufacturer that builds replacement windows for the Mid-Atlantic climate in our own local factory.  We have been designing, building and installing replacement windows, doors, gutters, siding and roofing in the Mid-Atlantic region since 1980. Since we are the manufacturer, we are totally accountable to our customers by eliminating the middleman.  We back everything up with our Thompson Creek® No-Hassle Warranty and Buyer Protection Guarantee.

            Products & Services

            Entry Doors, Sliding Glass Doors, Gutter Protection System, Replacement Windows, Patio Doors, French Doors, Siding, Roofing

            Business Details

            This is a multi-location business.

            Find a Location

            Thompson Creek Window Company has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4200 Parliament Pl Ste 600, Lanham, MD 20706-1882
              BBB File Opened:
              5/7/2003
              Years in Business:
              44
              Business Started:
              4/3/1980
              Business Incorporated:
              4/3/1980
              Accredited Since:
              4/25/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 125294 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 3/31/2025.

              These agencies may include:

              Department of Labor, Licensing and Regulation (DLLR)-MD

              500 N. Calvert Street, Room 308

              Baltimore MD 21202

              (410) 230-6231

              https://www.dllr.maryland.gov/license

              BBB records show a license number of 2705117858 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 9/30/2025.

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              https://www.dpor.virginia.gov/

              BBB records show a license number of 420213000015 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1100 4th St NW

              Washington DC 20024

              (202) 442-4311

              https://www.dcra.dc.gov/

              BBB records show a license number of 420313000024 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1100 4th St NW

              Washington DC 20024

              (202) 442-4311

              https://www.dcra.dc.gov/

              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              8:00 AM - 9:00 PM
              T:
              8:00 AM - 9:00 PM
              W:
              8:00 AM - 9:00 PM
              Th:
              8:00 AM - 9:00 PM
              F:
              8:00 AM - 9:00 PM
              Sa:
              8:00 AM - 6:00 PM
              Su:
              8:00 AM - 6:00 PM
              Business Management
              • Mr. Rick F Wuest III, President
              • Mr. Brian F Wuest, Secretary
              • Ms. Martha S Williams, Compliance Coordinator
              • Mr. Sama Tamaddon, Marketing Manager
              • Ms. Alicia Campbell, Director of Operations
              Contact Information

              Principal

              • Mr. Rick F Wuest III, President

              Customer Contact

              • Mr. George Schaub, Director of Marketing
              • Ms. Martha S Williams, Compliance Coordinator
              • Mr. Sama Tamaddon, Marketing Manager
              Additional Contact Information

              Fax Numbers

              • (301) 306-5291
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to make your next home improvement project a success

              Customer Complaints

              121 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/25/2023

              Complaint Type:
              Order Issues
              Status:
              Resolved
              Thompson Creek has verbally denied my request for a refund citing the 5 business day rescission clause of their contract and the long time period. I was denied on 9/25/2023 by a Customer Success Manger even though the company did not expend money or material resources on my part. I was led to believe by both the sales representative and my original project officer that the contract was good for a year without so much as a mention of a rescission period especially one of such short duration. In fact, when I last spoke with my project manager it was shortly prior to a major surgery when I first requested a refund. He cited the 20% non refundable amount to which I replied no materials or labor had been expended. It seemed a refund was possible but he stated the contract was good for a year. Still no mention of the rescission clause. I said I didn't know the outcome of the surgery or how long I would be incapacitated. Still believing I had a year to act on the contract I said I would wait until after the surgery. I underwent surgery followed by a rehab facility and home care. Also, when a technician came to measure for the windows I explained I did not have HOA  approval and he recommended not measuring until I was ready to proceed because that would immediately begin the production process an have a financial impact. Still, I was not told it was too late for a refund. In speaking with the manager today he cited lack of communication by me concerning my circumstances for commencing the window project. This is untrue. I have an email communication but most of the communication was via phone which I did not think I would need to record. The project manager was aware of the difficulties with the HOA process, which I do not know what would happen if I was denied by the HOA, and my unforeseen personal circumstances including but not limited to my impending medical. I believe the company in its zeal to sell were negligent in explaining the contents of contract.
              Read More
              Read 120 More Complaints

              Customer Reviews

              124 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              RG S

              09/23/2024

              Excellent work, and even better customer service! I recommend ***************************************** without reservation.

              Thompson Creek Window Company Response

              09/24/2024

              Dear ** ******,

              Thank you for the kind words and kudos that you shared with the Thompson Creek Team!

              It is always most gratifying to hear that we exceeded a valuable customer's expectations and fulfilled our mission of inspiring customers to feel "House Proud".

              Your offer of a recommendation means the world to us! As a family owned company and a smaller player in the home-improvement space, word of mouth and advocacy by our clients is the key to our continued success.

              Thank you again for choosing Thompson Creek.

              If I can ever be of assistance to you in any way, please feel free to contact me at the email address provided in the body of this email.

              Warmest Regards,

              *****

              ***** R. ******

              Director, Customer Success

              **********************

              ****************************************************************************************************

              Read 123 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

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