Business ProfileforCapital Vending, Inc.

In the latter part of July/2022, I sent my Bill Changer computer board to be repaired. After being supposedly fixed, after receiving it, it did work. I spoke with C.J S******* (Owner-Manager), who told me to send certain parts in. That is precisely what I did. The second time I sent it was August 5, 2022, as requested, after CJ walked my company through several steps to try over the phone. Nothing worked. I called on August 12, 2022, to check the status of it since it was taking so long. C J S******* was very rude and literally rushed me off of the phone. I was very dissatisfied because I received horrible Customer Service. He began to tell me how many hours were spent on certain parts. He never gave me a breakdown of the cost associated with the repairs prior to me sending back what he requested. At that point, he got my phone number and indicated that he would contact me. I never received a call. On August 16, 2022, I called again to find out the status because I had not heard anything. This is a horrible company (everyone), to do any type of business with. I spoke with C. J. S******* (Owner) again, and he began to tell me how much time was spent on checking parts. I understand this, and I don't mind paying for repairs. My theory is to give a customer a breakdown of the cost associated with any repairs. THIS COMPANY DID NOT DO THIS. He got very rude during the conversation and began telling me how many customers he had waiting to be serviced. My call is equally as important. He also indicated that he has never spent this much time talking to a customer. (You never tell any customer that). He then indicated that he would email me the cost. He had the wrong email address to send any correspondence, nor did he pick up the phone and give me the status or a breakdown like he indicated. My gripe is that any company should give you a breakdown of the cost prior to sending anything back for repairs. My previous work was still under warranty.