Business ProfileforElysian Energy

CONSUMER BEWARE! Elysian Energy did some work at my home a few years ago through a state program. Though there were some glitches, overall, I was grateful and somewhat satisfied with the work at the time. UNTIL I NOTICED MY CEILING STARTING TO COLLAPSE!! One of the things done was getting the roof replaced, but not until I emptied my attic of all stored items, Elysian removed the floor boards in the attic, and they blew tons of messy insulation into the attic. Basically, I lost the use of my attic. Elysian was the last one up there. When I finally reached someone at Elysian, they told me I was out of warranty and they pretty much dismissed my concern about a collapsing ceiling, which I feel is the result of that junk insulation they blew in that got heavy over time and is now putting stress on my ceiling below the attic.The company that installed the roof- R&J Contractors, tells me my roof is not under warranty, whereas Elysian says I AM still under roof warranty. They are acting all righteous because the one year warranty has expired and they assume ZERO responsibility, but the word ‘recall’ comes to mind. Cars and other things are often recalled beyond the warranty period if it’s found that faulty materials were used and/or improperly installed. I have asked for specs of the insulation used, and so far, have not heard back. They say they’re not required to keep records beyond three years, even though it was a state funded program for which I assume ELYSIAN was well compensated. BEWARE if they tell you they will insulate your house, but you must forfeit your attic as they remove your attic floor boards and blow tons of messy little pieces of insulation in there! Good news/bad news… Your house is insulated, but your ceiling may collapse after the warranty expires!

A few things to clarify about this issue. 1) The service performed on this home occurred in 2017, nearly seven years ago. I don't feel the review is clear about this. This is the main reason we're not accepting responsibility. 2) Three employees of Elysian Energy have spoken to this customer for time totaling approximately an hour. We understand that our conversations didn't lead to the resolution this customer wanted, but the characterization of dismissal of concern seems inaccurate. 3) The removal of the floorboards in the attic was most likely done to achieve the energy savings required for this particular program. If Elysian Energy had not removed the attic floorboards, this home probably would not be eligible for any funding.

Yes, I did say the work was done some years ago, but Elysian workers/sub contractors were the last people to access my attic. Prior to the work done by Elysian, I had been living in my home for about 25 years and had no ceiling issues - UNTIL AFTER Elysian did what I described. Yes, it took longer than the one year warranty period for the damage to become apparent, but again, no issues before Elysian, and they were the last ones to access (and shut off) my attic. Once again, I have requested the specs of the insulation used, as well as clarification about the roof warranty. (Elysian said recently that I’m still under warranty for the roof, but J&R Contractors tell me there is no warranty.). As I said in my review, there are often recalls of cars or other things beyond the warranty period if it is found that the materials or parts used were either defective, unsafe, harmful, or if improperly installed. Hence, my request for specs of the insulation, heretofore unknown and no response from Elysian. And again, I would like clarification about the discrepancy of the roof warranty. Re the employees spending about an hour on the phone with me, it was mostly about disavowing any and all responsibility because ‘out of warranty’ and that state program has sunsetted. I was more than a little surprised that they had no interest to see if indeed my ceiling might collapse because of something they did, so that they could course correct for future customers. I stand by my review.