Business ProfileforRailey Mountain Lake Vacations, LLC

We stayed here this past weekend and would absolutely NOT recommend. We stayed in Log Heaven. I will admit that I missed the part that the house did NOT have air conditioning. It was the hottest weekend of the at >95F every day. When we got to the cabin, we obviously become aware of this as soon as we stepped foot into the cabin. We immediately called Railey Vacation for a solution. We offered to basically forego a night's rent of this place, book a new place, pay the difference, etc. Railey Vacation basically said we were SOL. The rep continuously stated that the fact that this house did not have air conditioning was on the website, it was our fault. They did not supply any window air conditioning units, no extra fans, nothing. We had two people with health conditions and a baby requiring cooler and less humid conditions in a house. I think it would have spoken more about the company had they emailed any upcoming renters for the hottest weekend of the year and mentioned again there is no AC, bring fans, plan accordingly, etc. but they didn't do that. This just shows they only care about the money. We ended up buying two air conditioning units and four fans, which truly didn't cool it down as much as was necessary. When the units were initially set up, the temperature in the cabin was 86F. This is absurd. The heat was on in the downstairs basement. Not sure why, but that didn't help the temperature issues we faced. All of the couches in the house were broken. None of the recliners worked. One of the couches was so deformed it couldn't even be put together. One of the king size beds was sagging in the middle. The patio furniture was in terrible shape. Several of the chairs had busted seats. The grill was left on by someone who previously stayed there. The trash can area outside looks like a disgrace and is really the first look at the cabin. All of the doors were incredibly difficult to lock and unlock.