Customer ReviewsforLednor Home Solutions

When I got the Gutter Helmet product installed, I was very happy with the results; it's done exactly what is promises, to help me avoid having to ever clean my gutters. That all changed when a downed tree grazed our house about two months ago. Minor damage to the gutters, but required a fix both to them and the gutter helmet product. Upon calling Gutter Helmet, I found out they are now owned by Lindor Home Solutions. I was sent by the person answering my call to their "customer care unit." No one answered and I was asked to leave a message, which I did. A few days later, I received a call, but when I answered, the person said "hold for customer care." They didn't answer again, and I left a second message. After 12 calls over two weeks, I finally reached an actual person who arranged an estimator to come look at the damage. He refused to give an estimate until the roof (shingles) were repaired, with no explanation as to why that was necessary. Two more week to get the shingles repaired and I started on the treadmill of a dozen calls to Lindor only to get sent to the customer service area that never answers the phone. I somehow (I honestly don't recall how) was able to connect with a service person who came out, game me an estimate, and indicated that a contract would be e-mailed to me. It never was. A dozen more calls and I got the contract and signed it, returned it to Lindor. Four weeks later, I received a call for scheduling the repair. In in all, over three months to repair roughly 4 feet of gutter/gutter helmet. Their customer service is both the worst I've ever experienced with any business, but seems deliberately set up not to provide service except to the most persistent (or masochistic) customers. Will never use them again.

Dan S. Did a great job and was awesome! He was extremely thorough, helpful, and explained everything. We are so grateful for his expertise and professionalism.

Dan S******* of Gutter Helmet came to my mom’s house today to check her gutters. He was so kind and polite to the both of us. He got up on his ladder and inspected her gutters. He then gave us some recommendations. He also called before he arrived . We were very impressed with Dan!!!

Lednor Home Solutions (the local arm of Gutter Helmet) does really poor workmanship, and then charges $50 every time you have to have them back out under their “triple lifetime guarantee.” Their customer service reps are incredibly difficult to get on the phone, and then even less helpful when you do. Scheduling them to come out takes weeks, and overall, this was the worst investment we’ve ever made.

This was a great investment into our home. I recommend this product to every home owner…

Gutter Helmet advertises that one need not EVER clean their gutters again! well ... My gutters were clogged with debris so I called Gutter Helmet - and after 2 weeks of trying to get through and leaving messages, someone finally called me back - they sent a tech out to clean my gutters - and the tech told me the gutters should be cleaned every 2 years! So much for truth in advertising! It is now just over 2 years and - after m,ore than a week of leaving messages! - I got someone on the phone - she told me she needed my credit card so she could charge me $50 for a "dispatch" fee to have a tech come out - and I should hear in about 3 weeks from "scheduling" - so much for "triple lifetime warranty" - this is basically bait and switch! So - here I am with a costly "no maintenance" system that needs to be maintained every 2 years for a "dispatch" fee of $50 - somehow this doesn't sound right to me!