Business ProfileforModern Remodeling, Inc.

The results of our kitchen renovation by Modern Remodeling are unworkmanlike and unsatisfactory. We hired a home inspector to review the project in its current state and major issues were found with the installation of flooring, cabinetry, and electrical. The issues seem to be a result of poor planning & lack of oversight. Major issues include: -Kitchen has a severe bow & dip in the center of the kitchen. Our contract we signed on Feb 20, 2023 says the subfloor would be evened out if needed. Project manager said a self leveler would be placed before flooring. This was not done before cabinets & flooring were installed so a fix would require removing the finished floor. This flooring was purchased by the homeowners and are not in production. -Cabinetry that is part of the peninsula is not level. Other cabinet issues are still on the work to be completed before final payment. -Ceiling lighting is not flush with ceiling because the drywall finishing done is not level & some other receptacles are not to code. Project manager suggested caulking to fix ceiling and General Manager said she would never recommend that. -The HVAC in both rooms does not have a full ducting enclosure from the floor to the cabinet toe kick vent. -Uninstalled cabinet that was ordered incorrectly has not been removed and refunded. They claim it was correctly ordered, but the plans were for an 18" cabinet and we have an unused 30" cabinet. -Permits were not pulled for the job which our inspector says is not correct for this project. County and Town websites mention the need for permits for new & replacement construction. We are communicating with the business, but are not reaching a mutual agreement. We had a meeting on July 3 to share concerns about their mishandling of our lead test which required us to hire an outside vendor to complete a certified lead stabilization. They wanted to do it without a certified professional. At this point our trust in the quality of their work has been eroded.