Business ProfileforDas Bierhalle
At-a-glance
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Business Details
- Location of This Business
- 9527 Harford Rd, Parkville, MD 21234-3124
- BBB File Opened:
- 5/7/2021
- Years in Business:
- 5
- Business Started:
- 3/11/2019
- Contact Information
Principal
- Ms. Melissa Jeanne Bauer, Owner
Customer Contact
- Ms. Melissa Jeanne Bauer, Owner
Customer Complaints
0 Customer Complaints
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File a ComplaintCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Joshua B
1 star03/20/2022
Unfortunately, we were turned away in the rudest and most embarrassing way possible. After handing the bouncer my drivers license I was confronted with nothing but questions about the information on my ID. The gentleman was disturbingly rude, spit in my face and embarrassed me infront of my friends and the crowd. He exclaimed that I was an idiot for thinking I could get away with my ID LOL. When I offered 2 more forms of government issued ID and my passport he proceeded to curse me out and refused to give my ID back. I asked him nicely to have a bartender take a look and to my disbelief the bartender took a quick glance and said the same. Not entirely sure what experienced bartender can't recognize an official Maryland drivers license but whatever. Once I threatened to call the cops the bouncer threw my ID back at me and told us to get the f*** out. We decided against this place because of the laughable service we had received. The bouncer followed us out, taunting to fight us the entire way down. This was both embarrassing and incredibly unprofessional considering we were all of age, cooperative and civil.
I've heard good things about this establishment but the unprofessionalism of the staff as well as the childishness of the bouncer is appalling. What a shame.
Das Bierhalle Response
03/30/2022
Customer Response
04/04/2022
The businesses comment is incredibly false and only backs my initial review.
What a sad way to handle a valid complaint regarding poor staffing as well as a horrible customer experience.
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