Business ProfileforOurisman Mazda of Rockville
At-a-glance
Customer Complaints
8 complaints closed in last 3 years
3 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
- Location of This Business
- 801 Rockville Pike Ste A, Rockville, MD 20852-1265
- BBB File Opened:
- 2/28/2022
- Years in Business:
- 12
- Business Started:
- 9/7/2012
- Business Incorporated:
- 9/7/2012
- Accredited Since:
- 1/30/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of NW10004377 for this business, issued by Motor Vehicle Administration (MVA)-MD
These agencies may include:
Motor Vehicle Administration (MVA)-MD
6601 Ritchie Highway NE
Glen Burnie MD 21062
- Type of Entity:
- Corporation
- Alternate Business Name
- Ourisman of Rockville Inc
- Related Businesses
- Business Management
- Mr. Ed Wheaton, CEO
- Mr. Loc Truong, General Manager
- Mr. Isaac Chee, Vice President
- Mr. Robert Ourisman Jr., President
- Contact Information
Principal
- Mr. Ed Wheaton, CEO
- Mr. Robert Ourisman Jr., President
Customer Contact
- Mr. Loc Truong, General Manager
- Additional Contact Information
Phone Numbers
- (301) 969-1511Other Phone
- (301) 969-1511
Customer Complaints
8 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jacob N
1 star10/11/2024
Ourisman Mazda of Rockville Response
10/23/2024
Thank you, ****, for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your recent visit.
We schedule appointments to better manage our workload, but sometimes unexpected issues can arise that lead to delays in servicing other vehicles. While an oil change itself may only take about 20 minutes, the timing of completing prior repairs can affect when we can start on yours. We do our best to communicate any delays promptly and appreciate your patience, should they occur.
We appreciate your understanding, and were glad we were able to meet our promise of having your vehicle ready by 5:00 PM. If you have any questions or wish to discuss further, please contact our General Manager, *** ******, directly at ****************************************************************.
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