Business ProfileforPaul Davis Restoration of the Delmarva Peninsula

There is a detailed BBB review of this on 4/10/24. My Ocean City condo had water damage from the upstairs unit. I signed a contract with Paul Davis Restoration of Delmarva (PDR) and the work has been in progress since 1/22/24. The completion date in the contract was the week of 2/12/24. The repairs paid by insurance included painting the walls of a very small kitchen, a medium size living room and very small hall; installing 10 new cabinets; installing a laminate countertop; a living room carpet. At the very beginning of the project I requested the purchase and installation of a new water heater under the countertop and a new garbage disposal. At the time PDR was happy to add those 2 items to my project and bill me. The work has dragged on for 3+ months. The cabinets were not even ordered until around February 9, which was just a few days from the contract completion date. I had requested flat paint for living room and hall walls. Instead, walls were painted satin, and had to be redone. Then the countertop was mis-measured even though they had the old countertop in their possession. The length was almost 5 inches longer than the original and partially blocked the path to the living room. It had to be removed and fixed. During the painting and repainting of the walls there was damage done to my sofa and my vertical blinds. The sofa was moved across the room near the baseboard heater. A very heavy lounge chair had been turned upside down into the sofa cushions. When returned to its regular spot, the sofa skirt had been damaged and stained and is not fixable. Next trip to the condo I found 2 slats on my blinds were damaged and would not return to the wall .The project manager took it upon himself to purchase all new slats without even allowing me to choose them. PDR has refused to pay anything for the damaged sofa unless I withdraw a review from Yelp. Suddenly, according to PDR everything I have complained about for 3 months is now my fault.