We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Friends & Family Flooring LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Friends & Family Flooring LLC

              8737 Colesville Rd Ste 1104 Silver Spring, MD 20910-3928

              BBB Accredited Business

            • Friends & Family Flooring LLC

              8737 Colesville Rd Ste 501 Silver Spring, MD 20910

              BBB Accredited Business

            Business ProfileFriends & Family Flooring LLC

            Hardwood Floor Contractors
            Multi Location Business
            BBB accredited business

            Contact Information

            8737 Colesville Rd Ste 1104

            Silver Spring, MD 20910-3928

            Get Directions
            Visit Website
            Email this Business
            (301) 490-0994

            Business hours

            9:00 AM - 7:00 PM
            Business Hours
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/28/2005

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Friends & Family Flooring is a full-service, shop-at-home, eco-friendly, carpet and flooring dealer. They offer both installation of a wide variety of new flooring options, and refinishing of existing hardwood floors. They work with carpet, luxury vinyl tile, hardwood, hardwood refinishing, laminate, linoleum, vinyl, VCT tile and green flooring options.  They also provide commercial flooring options as well.

            Products & Services

            Carpet, Vinyl, Laminate, Hardwood , Bamboo, Cork, Green Flooring, Linoleum, Duraceramic, Rubber, Vinyl, Laminate, Hardwood , Bamboo, Cork, Green Flooring, Linoleum, Duraceramic, Rubber

            Business Details

            This is a multi-location business.

            Find a Location

            Friends & Family Flooring LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Friends & Family Flooring LLC

                8737 Colesville Rd Ste 1104 Silver Spring, MD 20910-3928

                BBB Accredited Business

              • Friends & Family Flooring LLC

                8737 Colesville Rd Ste 501 Silver Spring, MD 20910

                BBB Accredited Business
              Location of This Business
              8737 Colesville Rd Ste 1104, Silver Spring, MD 20910-3928
              Email this Business
              BBB File Opened:
              6/23/2005
              Years in Business:
              19
              Business Started:
              2/25/2005
              Business Incorporated:
              2/25/2005
              Accredited Since:
              7/28/2005
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 97826 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 6/22/2026.

              These agencies may include:

              Department of Labor, Licensing and Regulation (DLLR)-MD

              500 N. Calvert Street, Room 308

              Baltimore MD 21202

              (410) 230-6231

              https://www.dllr.maryland.gov/license

              BBB records show a license number of 410515000367 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 3/31/2025.

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1000 4th Street SW

              Washington DC 20024

              (202) 442-9828

              Fax: (202) 7276546

              https://www.dcra.dc.gov/

              BBB records show a license number of 133555 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 6/22/2025.

              These agencies may include:

              Department of Labor, Licensing and Regulation (DLLR)-MD

              500 N. Calvert Street, Room 308

              Baltimore MD 21202

              (410) 230-6231

              https://www.dllr.maryland.gov/license

              BBB records show a license number of 2705171221 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 3/31/2026.

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              https://www.dpor.virginia.gov/

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Friends and Family Flooring LLC
              Hours of Operation

              Primary

              M:
              9:00 AM - 7:00 PM
              T:
              9:00 AM - 7:00 PM
              W:
              9:00 AM - 7:00 PM
              Th:
              9:00 AM - 7:00 PM
              F:
              9:00 AM - 7:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Stephen T Rados, Owner
              Contact Information

              Principal

              • Mr. Stephen T Rados, Owner

              Customer Contact

              • Mr. Stephen T Rados, Owner
              Additional Contact Information

              Fax Numbers

              • (301) 490-6139
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              0 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jessica V

              04/10/2024

              I contracted Friends and Family to do two floors of my house. Refinishing the hardwood on the first floor, installing and finishing stair treads, and carpet and *** on the upper floor. Overall I was pretty happy with the outcome. However, I left them with many many linear feet of original wood floor from other parts of the house that I wanted to re-use for some repairs that were needed. They told me most of it was not useable and charged me for new boards that they filled in with. Those old boards have since been installed by another company in a friends house and are beautiful.But most offensively, and the reason I will never recommend this place is how disrespectful they have been about an issue that they created. The company was hired to install the treads and risers on a staircase then install *** on the upper floor. Well, they lost the *** stair nose so they glued down a mis-matched piece of transition while they waited for the replacement. FOUR MONTHS LATER after repeated calls to our rep ******* the missing part showed up on my porch with no note and no one to install it. Then after many more months of trying to get someone to come finish the work, Ive been told by the office ******************** who didnt know how it was supposed to be installed, that the contractor put the riser in wrong and they cant do anything about it. ****, Friends and Family put the riser in and now they dont seem to know how to fix it so theyre pawning it off on the contractor. So, now, a full 14 months after the job was supposed to be done, my stair transition looks like absolute garbage and I cant do anything about it without buying new floor and hiring a new company to come fix this clowns shoddy work.I paid a lot of money for this job, now Im angry every time I walk into my bedroom, dont make the same mistake.

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.