Business ProfileforSand Stays, LLC

Due to plane issues, I arrived over 24 hrs later than expected and at 2 am on 1/25. The first thing I noticed was the floor was dirty. Here I am taking off my shoes, common courtesy however I am walking on someone else's grime. I washed the floor with the Swiffer, the pad was black, I should have taken a photo. My schedule was very busy so I was not able to tell them about the floor and the awful rank smell that was trapped in the shower curtains until Friday at noon. Reply from the owner ***** over text that he would check with the team and get back to me. Nothing ever happened, no follow-through in any way. I ended up extending my stay and had to move to another unit upstairs. I inquired on the moving day if it was avail to put luggage in and was told the unit was ready, a pleasant surprise. Walked into the worst strongest cooking odors, with an almost empty can of deodorizer on the counter. no detergents for laundry. The duvet had black sticky stains on it, large spot on the floor looked like vomit someone had not finished cleaning up. Floors had debris everywhere, fold-out couch had crumbs and dirt under the cushions. The microwave door was greasy/uncleaned. Hairs in the bathroom, unwashed floormat. The worst of all the plastic shower curtain had a good 3-4 inches of pink mold; Serratia Marcescens on it. How this has carried on with other guests is beyond comprehension. I insisted the curtain be changed immediately. I have photos of everything. I have all the text messages with the responses and lack of responses from *****. I got 1 of two cleaning fees returned ($99.00). They are giving no reason why they are not returning the fee from the first rental, the one ***** took no action on. They are ignoring my emails, I said I would post all the details given they will not return my second fee. Arrogant way of doing business...all customers do not count. I highly recommend NOT using Sand Stays if you want a problem-free rental with responsible agents.