We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Planet Fitness has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Planet Fitness

              198 Maine Mall Rd S Portland, ME 04106-2305

            • Planet Fitness

              145 Marginal Way Portland, ME 04101-2438

            • Planet Fitness

              75 Maverick St Rockland, ME 04841-2448

            • Planet Fitness

              510 Alfred St Biddeford, ME 04005-9432

            • Planet Fitness

              251 US-1 Falmouth, ME 04105

            Business ProfilePlanet Fitness

            Health Club
            Multi Location Business

            Additional business information

            See all additional business information

            Contact Information

            198 Maine Mall Rd

            S Portland, ME 04106-2305

            Get Directions
            Visit Website
            (207) 773-7774

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Planet Fitness has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Planet Fitness

                198 Maine Mall Rd S Portland, ME 04106-2305

              • Planet Fitness

                145 Marginal Way Portland, ME 04101-2438

              • Planet Fitness

                75 Maverick St Rockland, ME 04841-2448

              • Planet Fitness

                510 Alfred St Biddeford, ME 04005-9432

              • Planet Fitness

                251 US-1 Falmouth, ME 04105

              Location of This Business
              198 Maine Mall Rd, S Portland, ME 04106-2305
              BBB File Opened:
              10/10/2014
              Years in Business:
              12
              Business Started:
              7/11/2012
              Business Incorporated:
              7/11/2012
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              65
              Alternate Business Name
              • Planet Fitness Falmouth
              • Planet Fitness Westbrook
              • Planet Fitness Augusta
              • Planet Fitness Portland
              • Granite Coast Properties, LLC
              Business Management
              • Mr. Richard Stone, Regional Manager
              Contact Information

              Customer Contact

              • Mr. Richard Stone, Regional Manager
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Need to get in shape? BBB has tips for joining a gym

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/17/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Two months ago I went into my home planet fitness to change my membership the the regular one as I was not using the black card membership and didnt feel the need to continue to pay for it. From my understanding the regular membership is 12 bucks or so, and there black card is 25. In June I assumed I would be charged for the black card because the change was close to the time I would have been billed. Recently I realized I am still being charged for the black card membership when I no longer have it. Im looking to understand why this is happening
              Read More
              Read 11 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Avery M

              04/16/2024

              Unwilling to allow me to cancel my membership. I have gone in asked to cancel my and they refuse. The location is not in safe are of town. Ki do not feel safe in the gym.
              Read 1 More Customer Review

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.