Business ProfileforDead River Company

Called for a service call. I'd been a customer of ******* ******* (a subsidiary which Dead River acquired) for many years and had ordered oil from both Dead River and ******* ******* in the past. Initially Dead River agreed to a service call, but they then cancelled and stated that they were "not a service-only company" and only worked with customers with whom they had a relationship. I said this wasn't a problem, since I'd previously purchased oil from them on an annual cadence. The customer service agent was rude, interrupted me multiple times, and was not interested in anything I had to say. He began to interrogate me about when my last oil purchase was (I don't have dates memorized, but I gave him a range). Was told this wasn't enough. When I asked what more was needed, I was told I had to be an established customer. I offered to forward him the email I had from ******** ***** which showed my last service with Dead River less than a year ago. Apparently past service calls and multiple oil deliveries do not constitute a "customer relationship". This **************** agent had already decided he was unwilling to help me, despite my best efforts. I offered four or five different solutions including A) signing up for a service contract, B) prepaying for oil immediately, C) committing to signing a service contract upon technician's arrival, etc. Agent told me to find another company. In summary, Dead River has taught me that even if you buy oil from them, pay for their service calls, and try to sign up for a service contract, you're still not a "customer". What a horrible excuse for a **********************. I can see why you have < 2 stars on BBB.