Business ProfileforNew Dimensions Federal Credit Union

For a long period of time, I had a savings and checking account with New **********************. My income for the last several years has been only Social Security Disability, which is exempt by Federal law from garnishment or encumbrance (with only 6 clearly defined exceptions, none of which are applicable here). Approximately November of 2021, I had a situation where my account was accessed without my permission and money was stolen from my account fraudulently. The money was apparently stolen through Facebook.I alerted New Dimensions as soon as I became aware of the theft and they eventually addressed the problem.In about January - February 2022, the problem happened again, but this time through an app called Venmo. I reported it to New Dimensions and they were reluctant to investigate it, insinuating and accusing me of being behind the unauthorized transactions.I continued to have unauthorized transactions take money from my New Dimensions accounts, and New Dimensions got more reluctant to help me with each instance. In August 2022, after another run of unauthorized charges from my account, this time through an app called Cash App, I reported the unauthorized transactions to New Dimensions and asked them to change my account numbers. It was clear that someone had my actual account numbers and was using them with a new app every few months to steal money from me. New Dimensions refused my request to change my account numbers and refused to investigate or properly credit me for the unauthorized transactions. Because New Dimensions was refusing to address the multitudes of fraudulent transactions taken from my accounts, I was forced to get a new account with another financial institution and get my monthly Social Security Disability payments there.On May 29, 2023, I accidentally transferred $650 to my old account with New ********************** using an app. New Dimensions accepted the transfer on my closed account and now refuses to return the money I accidentally sent.