ComplaintsforHonor Credit Union

• Initial Complaint

  10/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Honor Credit Union Stole my daughters money from her checking and savings to cover my negative balance. I was removed from her account a few years ago when they put a hold on her account. They are crooks! My negative balance was all **** that they allowed to incur!!!

  Business response

  10/29/2024

  Honors Response
  
  Honor Credit Union takes member concerns seriously. Under the *****-*****-****** Act (GLBA) Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, we are unable to provide specific details regarding Ms. ***** allegation. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to *************************** feels that the Honor team has not responded appropriately, we ask that she contact the manager of Honor Credit Unions Credit Solutions team at ************ for further assistance. 

• Initial Complaint

  08/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Honor credit union staff has said 4 times that I am not on my checking account. That my husband needed add me. This is not true, we created the account together in their office. I went to withdraw my funds, they said, I could not, then allowed me to withdraw my funds, My husband again went in to add me to my account and they claimed I was already on the account and he did not need to. Again, today, calling them to correct another of their errors, the representative refused to speak to me. This company does not deserve our business and I am wanting a third party to assist so they will start performing as a bank and not a thief of my $22 today charging my account for going "under" for an automatic payment in the same morning. To be clear, my paycheck hit the account and an automatic electric bill was paid on the same morning. Honor sees this as a opportunity to act inappropriate and take a $22 fee. This is not acceptable and refusing me to use my funds and any and all communications about my funds is not acceptable.

  Business response

  09/03/2024

  Honors Response
  
  Honor Credit Union takes member concerns seriously. Under the ********************************** Act (GLBA) Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, we are unable to provide specific details regarding **************** allegation. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to **************. Honors Member Experience team has had past communication with **************** with respect to her allegation. A team member from the Member Experience team will be reaching out to Ms. ************** ************** feels that the Honor team has not responded appropriately,we ask that he contact Honor Credit Unions Member Experience team at ************ for further assistance. 

  Business response

  09/03/2024

  There is a typo in the previous response.  Please do not post, please use this resposne.  Thank you!

  Honors Response
  
  Honor Credit Union takes member concerns seriously. Under the ********************************** Act (GLBA) Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, we are unable to provide specific details regarding **************** allegation. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to **************. Honors Member Experience team has had past communication with ************** with respect to her allegation. A team member from the Member Experience team will be reaching out to Ms. ************ If ************** feels that the Honor team has not responded appropriately, we ask that she contact Honor Credit Unions Member Experience team at ************ for further assistance. 

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Thursday August 22nd a deposit was made in our account. In order to reactivate the account a collections balance was to be paid. The balance was paid in full as of today August 22nd 2024. We were advised later in the day that we are not allowed to reactivate an account until another account was paid. This was not the agreement that was made and now the money in the account can't be accessed after business hours.

  Business response

  08/26/2024

  Honors Response
  
  Honor Credit Union takes member concerns seriously. Under the ********************************** Act (GLBA) Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, we are unable to provide specific details regarding Mr. ******** allegation. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to ******************. Honors Credit Solutions team has had past communication with ****************** with respect to his allegation.  If ****************** feels that the Honor team has not responded appropriately, we ask that he contact Honor Credit Unions Credit ******************** at ************ for further assistance. 

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been with Honor Credit Union for about 15 years. I have had some problems the last few years but still don't think that it should cause me to be treated the way that I was. First thing that happened is that before my mother died we had everything in place due to her having Ovarian Cancer. Someone at the center talked my mother into refinancing her loan. This 80 year old woman going through multiple rounds of chemo and not really knowing what she was doing. I was on the title of the house, and a refinance selling her house from herself to herself which negated her will and the title that included my name on it. Due to this probate court was inevitable 3 lawyers with fees over $25,000 and had to split money that I wasn't supposed to split. Coming to today I had defaulted on a courtesy pay loan making payments that were not on the timeline as the loan stated which is my fault. But the person at the loss prevention department **** or something like that was awful to me. She continued to freeze my account shut off my debit card without my knowledge a few times so when I went to use it I couldn't, put multiple notes in my chart which made me look horrible to my "hometown banks" so when I went in to one of the banks they had to sit there and read through many notes which made me look as if I was someone that hadn't been with this bank for years and was just a horrible human being. I'm not great at keeping up on my balance, I can admit that but I don't think I should be charged multiple NSF charges when there is only one payment that their wasn't enough money. One transaction for $263.64 I should have been charged insufficient funds for but because of this charge all my other transactions went NSF which I had enough money for and I was charged $22 for 8 transactions. I contacted customer service and they won't take off any of the charges. For this bank being part of the community and selling it like they are, you would think that they would have more compassion.

  Business response

  08/15/2024

  Honors Response
  
  Honor Credit Union takes member concerns seriously. Under the ********************************** Act
  (GLBA), Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, we are unable to provide specific details regarding Ms. ******* allegation. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to ****************. Honors Credit Solutions team has had past communication with **************** with respect to her concern. If **************** feels that the Honor team has not responded appropriately, we ask that she contact Honor Credit Unions Credit ******************** at ************ for further assistance. 

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August of 2022 I was let go from my job and utilized benefits through my credit union for my credit card and car loan. Recently, due to my husbands medical issues I have been let go from my job as of 4/30/24. I called the credit union to utilize my benefits and they stated I had them for the credit card, not the car note. I informed them of that being incorrect and have been given the runaround about benefits. I have talked to *** in collections and have been hung up on and lied to stating he submitted the paperwork to Minnesota life, to which I called the company weeks later when honor locked my account due to late payments on the car note and found out NOBODY submitted the paperwork they claimed to submit. I then started working with a woman named ****** in collections who hasnt returned my call for almost three weeks now. My credit report is getting marked late, and this has been going on since April. We are almost into August. I want all of the calls pulled regarding this. This has been an absolute nightmare. We cant take care of other serious matters when were constantly worried our vehicle is going to get repossessed or our accounts are going to get frozen due to multiple errors on the credit unions end. We have been with honor since 2017-2018 and at this point its proven to be worth nothing to be a member for 6-7 years. Please contact me immediately to resolve these issues. Thank you for your prompt attention to this matter.

  Business response

  07/29/2024

  Honor Credit Union takes member concerns seriously. Under the ********************************** Act (GLBA) Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, we are unable to provide specific details regarding Mr. ******* allegation. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to ****************. Honors Credit Solutions team has had past communication with **************** with respect to his concern. If **************** feels that the Honor team has not responded appropriately, we ask that he contact Honor Credit Unions Credit ******************** at ************ for further assistance. 
  
  

  Customer response

  09/10/2024

   
  Complaint: 22015823
  
  I am rejecting this response because: I have already filed a complaint and have not received a response for an issue regarding my account with ********************** that occurred 04/30/2024 and has not been addressed with urgency, so this is my second attempt to get contact from someone higher up regarding the issue. In 2022, I was let go from my job unexpectedly. I called my credit union to inform them in case I was late on my payments. I was informed I had unemployment protection, and the credit union filed something on my behalf to use it for my car and my credit card. Awesome. Fast forward to this year, I lost my job unexpectedly due to my husbands health condition and called to use the same protections I had used in 2022 and they stated the credit card had them, but not the auto. So after being lied to by multiple representatives who have claimed to have submitted the paperwork for the auto loan like they have stated, Minnesota life is stating that no representative of honor has contacted them for anything other than the credit card application. I have had so many different representatives and I have gotten NO SOLUTIONS. My accounts are locked DAILY because of automatic system in place and mine and my husbands credit reports have delinquencies due to no fault of our own. We have been told wed be contacted multiple times to resolve this issue and have to call daily to get our accounts unlocked and its not being resolved. Weve taken to having to use our personal credit cards to pay for everyday expenses because we cant access our money SINCE APRIL ** we dont have a COMPLETE resolution before 9/1/24 and corrected credit reports, we will be contacting the problem solvers from ******* 8s local news for resolutions. We have been members since ********* and I think its appalling to show a lack of urgency to this issue. We cant focus on the basics of everyday life because Im having to worry about people that cant do their jobs. Id like ALL of the calls and communications listened to as well.
  
  Sincerely,
  
  ***************************

  Business response

  09/10/2024

  Date Sent: 9/6/2024 8:58:22 AM
  Honor Credit Union takes member concerns seriously. Under the ********************************** Act  GLBA) Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, we are unable to provide specific details regarding Mr. ******* allegation. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to ****************. Honors Credit Solutions team has had past communication with **************** with respect to his concern. If **************** feels that the Honor team has not responded appropriately, we ask that he contact Honor Credit Unions Credit ******************** at ************ for further assistance.
  Honors Response

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I attempted to do a mobile deposit and was told it could not be done because the service was temporarily unavailable and to try again later. I took the check to the atm to deposit where it was accepted. Honor is saying I was fraudulent when it was their system that caused this issue. Funds for this check were only pulled from the account once. ******************** now has my account completely blocked stopping me from making deposits and letting my account go negative causing fees on my account. I have talked to customer service 3 times with the answer being a had to call back at a different time to speak to someone higher up. Despite my attempts to contact them my account is still not usable.

  Business response

  07/17/2024

  Honor Credit Union takes member concerns seriously. Under the ********************************** Act(GLBA) Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, we are unable to provide specific details regarding Mr. ********** allegation. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to **********************. Honors Credit Solutions team has had past communication with ********************** with respect to his concern. If ********************** feels that the Honor team has not responded appropriately, we ask that he contact Honor Credit Unions Credit ******************** at ************ for further assistance. 

• Initial Complaint

  06/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello good morning now all of sudden Honor credit union is certifying every letter to my address! Nobody is never home and also the local post office is only open on Saturday from 9a.m. to 10:00a.m. and me and my wife both work and post office is always closed when she gets home from work? So certifying letters to my house doesn't work very well for us!

  Customer response

  06/10/2024

  I would like Honor credit union to understand that I will keep getting you people involved if you they don't stop what I keep seeing. 

  Business response

  06/21/2024

  Hello *****,

  Would you please add this complaint to ************************ original complaint. 

  Thank you, 

  ***

• Initial Complaint

  04/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a auto loan through these people and never been charged a 2.00 fee for whatever the case maybe? But as of yesterday when I made a payment they taken all the money out of the account for some reason and won't tell me why! Not happy with that kind of service.

  Business response

  04/30/2024

  
  Honor Credit Union takes member concerns seriously. Under the ********************************** Act (GLBA) Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, we are unable to provide specific details regarding Mr. ********* concern. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to ********************. Honors Member Experience team has had past communication with ******************** with respect to his concern and will be responding to ******************** in writing via **** first class mail. 

  Customer response

  05/13/2024

  This credit union doesn't work well with what I keep reading on my statement for each month now and they argue with me and they want me to fail on this auto loan I have with them. This is the worst credit union I have ever dealt with for an auto loan in my life they think I need to give them more money every month and not worry about everything else? I would like a phone call from this credit union not letters because I guess they are not getting what I am saying to them at all! 

  Customer response

  05/14/2024

  They are adding additional fees and won't let me have 10 day payoff and contract with the vehicle 

  Customer response

  05/16/2024

  Honor credit union doesn't want to listen or talk to me about the extra fees and charges on the auto loan. 

  Customer response

  06/10/2024

   
  Complaint: 21597548
  
  I am rejecting this response because: I have an auto loan with Honor credit union and I made my loan payment on time and Honor credit union turned me into collections and I don't know why and they won't talk to me either?
  
  Sincerely,
  
  *****************************

  Business response

  09/06/2024

  Hello ******, 

  I just wanted to follow up with you on this consumer.   The last communication we had you were going to combine all of his complaints into one.   I also sent a NDA for your supervisor to sign so we could meet and listen to the audio calls from this consumer.   I've not heard back on that either.   

  Can you let me know how to proceed from her. 

  Thank you, 

  ***

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  How I was treated and the practices of Honor Credit Union I will be working to move my vehicle loan to a credit union that doesn't treat their customers like dirt.Approximately2 weeks ago as I was getting ready to turn into my drivewayI was hit from behind by a car who failed to stop. I took the truck for a repair estimate and sent it to my insurance company. I filed a claim with my insurance agent, ********************* sent me a check so I could repair the truck myself or have a repair shop do the work. The truck is not totaled and still has full coverage on it and I drive it everyday. So because of the amount of the check was over ***** it has the lienholdernamed on it as well as Mine and my husbands. When I went to the Coldwater branch I told them I wanted to have them sign the check so I can cash it and then my husband will do the repairs that are needed. They have refused to cash it unless I either let them have the check and they pay a shop or put it in a savings account there and only allowed access to the money for parts if I have receipts,along with photographing my truck the final straw was them asking for the credentialsof my husband to ensure he was "qualifiedto make the repairs" to my truck.I have my credit union working on refinancing the truck loan, I am not a child to be told how and what I spend my insurance claim money on, I pay my full coverage insurance and truck loan every month. What or How I use the claims check or who I have repair my truck is my businessnot honor credit unions,All that concerns the lienholder is that I pay them the loan payment and that the vehicle still has full coverage on it. I refuse to be treated this way over my money, I have talked to 3 other credit unions and not one of them has ever treated its customers in such a way, and would have no problem signing the check and absolutely would not try and tell a customer how they can use their money.

  Business response

  04/05/2024

  Honor Credit Union takes member concerns seriously. Under the ********************************** Act (GLBA) Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, we are unable to provide specific details regarding Ms. ******* allegation. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to ****************. Honors Credit Solutions team has had past communication with **************** with respect to her allegation.  If **************** feels that the Honor team has not responded appropriately, we ask that he contact Honor Credit Unions Credit ******************** at ************ for further assistance. 
  
  

  Customer response

  04/09/2024

   
  Complaint: 21529016
  
  I am rejecting this response because: I have contacted their credit solutions **** and that is what has lead me to contact the BBB. The only viable solution I had at my disposal was to close my loan through Honor Credit and refinance my truck loan Through a different credit union who also thought the way I was treated by Honor Credit union was utterly ridiculous and has never heard of a bank or credit union doing that to a customer before. This course has caused me to owe an additional 2 to $3000 on my loan, I feel Honor should be responsible for the difference because of their untrustworthy practices of trying to scam insurance money from their clients. They are not the insurance company who can dictate how, where or to whom the claim money is used to repair a vehicle. It is my right to have the truck repaired by whom I choose and if I find a cheaper place then the original estimate the bank does not get that money that is ours from the full coverage insurance I pay every month. Per the insurance provider the claim money is ours to repair the vehicle as we see fit since we are the ones who pay for the coverage of the vehicle. If the bank wanted to have say over how claim money is spent then they should pay for the insurance of every vehicle they have loans out on. 
  
  Sincerely,
  
  ***********************

  Business response

  04/17/2024

  We are sorry to hear that **************** has rejected Honors response. Honor has acted within all laws, rules, and regulations. As stated previously, due to privacy laws, we cannot disclose information regarding Ms. ******* issue on a public forum. **************** is welcome to escalate the matter to our VP of Consumer Lending.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went through Honor Credit Union to buy a 2008 dodge ram **** truck my step ****** co-signed for me my adopted mother sold my truck and has lied to honor Credit Union about the where abouts of this truck I have asked honor Credit Union to remove my name off the truck and that *********************** and ******************* be finally reliable for that truck.

  Business response

  12/26/2023

  Honor Credit Union takes member concerns seriously. Under the ********************************** Act (GLBA) Honor is prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction, Honor is unable to provide specific details regarding ****************** allegation. However, Honor Credit Union operates within strict regulatory guidelines and has acted within legal boundaries with respect to ****************. Honors Credit Solutions team has had past communication with **************** and all other parties to the transaction and if **************** feels that the Honor team has not responded appropriately, we ask that he contact Honor Credit Unions Credit ******************** at ************ for further assistance. 
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩