ComplaintsforHonor Credit Union
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Im going Thru Bankruptsy. Years ago I opened an account with my son because he was underage, fast forward years later thats forgotten, but Im going Thru Bankruptsy and owed money to the bank, they found my sons account with my name on it and took all his money .Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am just really frustrated about how they wont educate you properly on why you have extra charges and also the stuff they add during your loan application. I was told that by availing the extra coverage if one of us lose our jobs we'll get coverage to help us with our personal loan. I quit my job due to discrimination and mistreatment from my manager and her team and I cant keep working in a very toxic working environment. I talked to an associate through chat and asked about the coverage I can avail and was told I am not eligible since I wasnt fired or laid off. That wouldve been nice to know at the beginning of the loan so we didnt have to waste hundreds of dollars on extra c*** were not gonna even use when needed. I feel mislead there. And today, I got rid of that coverage and still confuse about the entire thing. I just wanna get rid of it and avoid giving them extra money for nothing. We also have an extra charge of around $60 for our auto loan and they cant explain to me whats that for. Adding the monthly payment we have and the $15 late fee the total amount they gave me didnt add up. So I refused to pay it unless they can show me why we have to pay that extra $60. Its just amazing when youre in need and they wanna take more advantage of you, way to go. I am overall disappointed and just wanted to finish doing business with them cause its not even worth it. The lack of compassion from representative over the phone makes me even more angry. They dont truly understand your frustration no matter how much they say I understand .Business response
10/14/2022
Honor strives to ensure all members are fully aware of transactions and that specific account details are explained as necessary, so we apologize thats not the case in your situation. A member of our management team will be calling the number provided by end of day Monday, October 17, 2022, to ensure there is full understanding of the account history and reasoning for any fees assessed. Regarding the involuntary unemployment coverage that was elected at loan origination, we will be sure to explain the details of that coverage at this time as well.Initial Complaint
04/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was scammed out of $900 from my bank account at Honor Credit Union. The bank is forcing me to pay the funds, however, it is unacceptable to make the victim pay for a crime that was committed against them. I should not have to pay. The local manager told me that I have to pay it back because if they covered all the scams, Honor would go bankrupt. Again, how is that my, the victim, responsibility?Initial Complaint
03/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi, I just got a notice from my loan holding bank (Honor Credit Union)saying they didn't receive payment. My personal bank has proof it was removed from my account. Honor Credit Union has done this repeatedly, and they charge me 15 dollars every time. They also repossessed my car around 8 months ago. I have never missed a payment and can easily document this. The ordeal cost me 750 dollars to resolve. They also marred my credit with repeated late payment deductions and the repossession of my car to a point I can no longer finance a home. I have spoken to them dozens of times in writing and over the phone. They're incredibly difficult to deal with and actually have accused me of not making these payments when I call to resolve things This has been repeated over and over. Here's proof of this month's delinquent payment reminder and my document proving it was paid. I am putting together a folder full of my personal banking info as it's too much for an email and perhaps i can bring it to your office if requested. Thank you!Business response
03/18/2022
Unfortunately under the ********************************** Act (GLBA) we are prohibited from disclosing an individuals nonpublic personal information which is confidential. Due to this restriction we are unable to provide specific details regarding Mr. ****** complaint. Honors Credit Solutions team has had extensive communication with ************** and in the past few months we have made multiple telephone attempts to contact **************. Honor Credit Union maintains detailed records on all accounts and our Credit Solutions team would be happy to review the history of payments, charges, contact dates and actions on the account with **************. We do encourage ************** to reach out to our Credit Solutions team for a thorough review of his account. If there is an error on Honors part we would take immediate action to correct it. If ************** feels that the team has not responded appropriately we ask that he request it be escalated to the ** of Consumer Lending.
Initial Complaint
02/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I originally went into contract with this company on a 10,000 loan for a vehicle purchased by a local dealership. Honor Credit Union not only charged me the highest APR the state legally allows, I mean literally .1 % away from being illegally charged for APR rates. The vehicle was purchased in November of 2019 and right after the Covid-19 pandemic hit. I had issues with payments the first year from being laid off for a small period of time. However, missing payments was communicated every time until I was able to put the payments on re-occurring payments with my bank. Despite all odds I didn’t exceed 2 months.I was awarded the skip payment perk twice during the pandemic. The last 2 years this company has received their payments faithfully and a skip payment was not needed. December of 2021 I applied to do the skip payment and was denied. The branch manager explained I was placed in a “different type” of loan and she had no explanation as to why and stated I did not qualify for any perks with the company. However I reviewed my paperwork and contract signed thoroughly and I did not see anything stating I didn’t qualify for the perks. Even though I was awarded the skip payment before the manger tells me it was a courtesy approval and they no longer will allow me to use any perks with the Credit Union, even tho I have no outstanding balance and payment have been made on time, in full for the last 2 years. I emailed another Branch manger and she called me saying she did not understand why the company in ***** was denying me my perks with the company. Later she called me back stating I was placed in a different type of loan and they didn’t allow people in that loan type to receive any perks from the company. I’m feeling discriminated against and have been unlawfully placed in a different contract that I have not signed nor seen paperwork on stating this “loan type” my original contract does not state any of this at all. I need answers before I get an attorney involved.Business response
03/07/2022
While Honor offers a variety of loan products, upon review of your original loan contract, no changes or amendments have been made. Honor Credit Unions skip pay program is a promotional service separate from loan contracts and guidelines of this program change from time to time. Additionally, certain qualifications such as delinquent payments and number of skips performed annually or over the life of a loan can impact a members ability to qualify for this service. If still interested, knowing the latest request to process a skip payment was in December 2021, we would recommend inquiring again. This can be done by signing into your account online at Honorcu.com or by calling us directly at ************.Customer response
03/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Honor repossessed my car because I am two months behind they won't let me get the car back without paying fees for a closed account my wife made arrangements on the closed accounts. I can afford to pay the past due car payments and repo fees but I do not have the money for the closed accounts at this time. They gave me 10 days before my car will be sold at a auction. I would like this resolved by paying the late car payments only and repo fees. The closed accounts were sent to collectionsBusiness response
01/27/2022
Thank you for your feedback. We are sorry you are having difficulty, we encourage you to reach out to our ****** ********* team to discuss this matter further.Business response
02/01/2022
Unfortunatley under the ****************** *** ****** we are prohibited from disclosing an individuals' nonpublic personal information which is confidential. Due to this restriction we are unable to provide additional details. Mr. ******** has had multilple conversations with our ****** ********* team and we are sorry that an agreemnet to his liking has not been reached.Customer response
02/02/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not been successful talking to the ****** ********* team!
This response is unacceptable and I need a resolution.
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Contact Information
Customer Complaints Summary
17 total complaints in the last 3 years.
10 complaints closed in the last 12 months.