ComplaintsforUniversal Utilities
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Complaint Details
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Initial Complaint
08/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Over charging water bills suppose to remove fee never removed disconnect fee never removedInitial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This is an update to my first complaint against universal utilities on the june payment due the 5th sent out the 25th of may, and they claim it took 15 days for them to receive this payment . I have Never had problems ever with my mail being delivered anywhere. These are just greedy corporate bullies. Amazing how today the eleventh of june I received in my mail box one pink shut off notice with no date of when it was made out and processed for the payment of ***** plus late fee of 16$ total ***** and I have until the 19th to pay it before they shut it off ? So that gives me 8 days to get payment to them knowing somehow it took 15 days for them to receive this payment ? Am I missing something because amazingly there doesnt seem to be a problem with my getting their Bill's through my deliverer because apparently it took 6 days for me to receive the shut off . Oh but wait I also received my regular billing too fir my next payment with the same charge of ***** plus late fee plus new bill amount and I got that in 6 days too ????*amazing! Like the representative **** told me it's better to pay 5$ paying by phone than to pay 18 dollars in late fees all the time am I missing something here?? All this started from a one day payment supposedly being late begging a rude and nasty manager to waive the late fee which did but with strings attached for my next payment being 5 days late and 15 days in between to receive it with no problems in the past up until recently and the manager at universal utilities blaming it on my local postal service and their slowness of payment. Universal representative told me two years ago as long as the payment was sent out 5 to 6 days prior to due date not a problem ( and there hasnt been until people started getting greedy. I had an explanation on a letter for my march payment which was apparently one day late which I dont believe because they are liars. It still would gave made it there because I NEVER had problems with my mail before this.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed my lease on March 14th. Apparently the day before on March 13th they replaced the meter. They sent me a bill for 475 dollars for that meter to be replaced even thought I did not live there yet when they say they replaced it. I mean as a tenant aren't you supposed to have the right to water? So they shut my water off within 2 weeks of moving in because I refused to pay to replace a meter that was replaced before I even moved in.Business response
06/18/2024
Hello,
We have read the complaint filed by *****************************. Looking at the notes on the accounts, the ********** of ***** ***** did a name change on the account, which means the balance was inherited. They were told to contact the ********** of ***** ***** concerning the meter. Per ********************* husband (who has been communicating with our office) stated that a relative owned the home prior and they took over. she was not charged $475 for a meter. The replacement cost for a broken meter is $325 (the responsibility of the resident to protect meter and service lines from freezing).
They have not made any payments and have turned their water back on illegally, which is tampering and against the law. They have a balance of $740.33.
We stand by our decision and ask that the complaint be closed.
Universal Utilities
Initial Complaint
05/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company has claimed to "not have received the check" that I mailed twice in the past 6 months. There must something going on with the way they are dealing with incoming mail that creates this problem. Checks were mailed at least 10 days before the date due. The company has very predatory practices toward all clients - every bill has a "service charge" of $6.90 and unless you pay by direct withdrawal from your account or by check there is another $5 charge if you pay online. But handling the checks they receive seems to be a problem. They then charge $16 late fee. For a $21.90 water bill. Most clients of this company are folks living in mobile home parks, etc. and I really feel they are taking advantage of the clientele being trapped and having no other option for water service other than them. Someone needs to take a hard look at their business practices.Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi I'm not in **** but I was wondering if you know who could help me. My family's water was shut off over a week and a half and it was turned off illegally there was no notice until the moment they shut our water off they left a red slip. Then we paid almost $200 in fees plus our bill and our water is still not on they said ,within 48 hours from when we paid it's been 3 days since then plus they just took another payment autopsy from our bank yesterday. This company is so crooked. The company's name is Universal utilities in ******** they claim they are a 3rd party and we can't do anything. Our water is still off we are in ********. I am legally blind and terminal we also have a 9yo son who has stage 5 end stage kidney disease and who is on dialysis twice a week and 3 other kids and we have had no running water at home since May 6 2024. Any help would be much appreciated thank youInitial Complaint
05/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been forced to use this company as my water provider. They charge an outrageous $90 water rediness fee every month. My bill is over $150 most months, yet they say I only use 25% of the water I should be using. My next door neighbor had an issue with his water pipes, so he wasnt forced to bill with UU. He pays $35 every two months for more water usage than I. They shut my water off multiple times after their payment system went down. I cant be more than a few days behind on my bill or they shut me off. I paid my bill thursday after they shut my water off Wednesday because their system would not take payment. They have yet to turn it back on, and I have children and pets in my home. The frivolously disconnect me, send multiple bills a month, all with different totals, and they overcharge every customer. They need to be shut down *** made to pay back all the money they've STOLEN from hard working Americans. This is also the same company that charges the people of flint for their water.Initial Complaint
03/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This January I was charged 325 dollars for a freeze-up that never happened. When I called to try to resolve the issue, I was told they replaced the meter. I was never informed that they were replacing the meter or about the charges that would come with it. They said that they talked to someone when it was installed; However, I can guarantee they did not talk to me or my fianc and we are the only people residing in our home.Initial Complaint
03/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Company is charging a NSF fee of $146 the state maximum is only $25Initial Complaint
02/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
they are taking advantage of people first of all we have *****. second, they installed the meter wrong and was not even supposed to put another one in until my well was changed. it was also mother nature it got really cold that is not my fault I had water dripping and a couple people lost water. also, I am an older adult on fitted income and gave two months to pay the bill.Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Well my water meter been leaking since december 26 2022, called multiple times, emailed multiple times to have someone please fix the meter... been without water almost 2 months now... this company seems to only care about money..not the customer...
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Customer Complaints Summary
56 total complaints in the last 3 years.
12 complaints closed in the last 12 months.