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          Universal Utilities has 1 locations, listed below.

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            Business ProfileUniversal Utilities

            Billing Services

            Contact Information

            PO Box 190539

            Burton, MI 48519-0539

            Visit Website
            Email this Business
            (800) 788-8287

            Customer Reviews

            1/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            56 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            PO Box 190539, Burton, MI 48519-0539
            Email this Business
            BBB File Opened:
            10/10/2001
            Years in Business:
            27
            Business Started:
            1/1/1997
            Type of Entity:
            Corporation
            Business Management
            • Ms. Nancy C Croasdell, President
            • Ms. Jenny Harris, Manager
            Contact Information

            Principal

            • Ms. Nancy C Croasdell, President
            • Ms. Jenny Harris, Manager

            Customer Contact

            • Ms. Jenny Harris, Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            56 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/06/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Over charging water bills suppose to remove fee never removed disconnect fee never removed
            Read 55 More Complaints

            Customer Reviews

            19 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Destiny R

            09/05/2024

            I would give a zero star because the supervisor hung up on me. I was lied to by one of the staff and they don't take into account that people forget things when they are dealing with a lot and forget to change a card on the auto payment system after their card was hacked an had to get a new card. They also don't give you a chance to fix the problem before automatically adding a late fee when their office is closed. They don't even do the auto payment till after they are closed just so they can charge you the late fee right off the back. I don't think they should be able to do that to customers.
            Read 18 More Customer Reviews

            Local BBB

            BBB of Detroit & Eastern Michigan

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