ComplaintsforBudco Financial

• Initial Complaint

  08/11/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Original Date of transaction: 6/15/2023 Last Contact:08/11/2023 Amount: $2015 Nature of Dispute: We purchased an extended Warranty from **** Protect and paid in full $2015. When we decided to cancel the contract we were continually told that the policy was not paid in full and we were referred to "Budco". At no time were we told we were dealing with any company other than ****. We subsequently received a check from Budco Financial. We did not cash it as our credit card company had already refunded the amount.Called Budco Financial as I was concerned about why we were dealing with Budco when we called ****. Budco Representative "Jaqui" kept telling it was because we were financing the contract. We paid the contract in full. When I tried to express my concerns about doing business with a company I never heard of , ***** just kept repeating the same line and hung up on me.

  Business response

  08/14/2023

  Hello **************,

  Thank you for your inquiry. After reviewing the recorded phone interaction that you had with ******, I will shed some light on what happened in this instance. I also want to apologize for the experience; we expect a high level of professionalism that was lacking from Jacqui in this conversation.

  First, Budco Financial is ********** Company's premier financing company for ***************************** plans. When you purchase over the phone with **** Protect, down-payment or full payment transactions go through Budco Financial. In full payment situations such as yours, Budco Financial is invisible unless a cancellation occurs. When your contract was cancelled by ****, that prompted Budco Financial to send you back a full refund - however, you did a chargeback (or credit card dispute) which we were notified of by the credit card company and we voided the check that was mailed to you. 

  As you requested, I've removed your email address/phone number and address from our system - the account is closed and your data is secure. When **** administration transfers the customer, they may or may not disclose who we are, but they understand that we'd handle the refund in certain cases. Finally, we will coach ****** on how to properly handle these inquiries and again our apologies for the inconvenience this caused.

  Let me know if I can be of further assistance.

  Regards,

  GT (*********************)

  Ops Director - Budco Financial

  ************

  Customer response

  08/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩