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Additional Information

Not BBB accredited

Additional Information for Waste Management of North America

View full profile
Location of This Business
685 Aulerich Rd, East Tawas, MI 48730-9339
Headquarters
800 Capitol St Ste 3000, Houston, TX 77002-2945
BBB File Opened:
3/6/2020
Years in Business:
54
Business Started:
1/1/1970
Business Started Locally:
1/1/1971
Business Incorporated:
1/1/1971
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:
Corporation
Number of Employees:
46300
Alternate Business Name
  • Detroit Transfer & Recycling
  • Eagle Valley Recycling & Disposal Facility
  • Efficient Dumpster Co.
  • Surrey Transfer Station
  • Tri City Recycling & Disposal Facility
  • Waste Management
  • Waste Management Area Disposal
  • Waste Management Detroit North
  • Waste Management Detroit West
  • Waste Management Eastern Michigan & NW Ohio
  • Waste Management Lansing
  • Waste Management Mideast
  • Woodland Meadows R D F
Serving Area
  • Iosco County, MI
Refund and Exchange Policy
  • Waste Management, Inc.
    800 Capitol Street, Suite 3000
    Houston, TX 77002

    WM Cares Line: 1-866-566-6884
    Monday – Friday, 8:00am to 5:00pm (CST)
    Website: www.wm.com
    Email: wmcares@wm.com

    Additional Complaint Information
    Electronic Communications:  By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES WM to obtain and communicate their personal account information and personal information to customer and the BBB. If the customer does not wish to communicate via electronic methods, please call WM or write to the address provided in this report.   

    WM On-Line Customer Service
    Customer service site: www.wm.com
    Do More With My WM by signing up for My WM online resources. You can perform many tasks 24 hours a day, 7 days a week. Customers can log into their account, pay a bill online, ask billing questions, report service issues, submit a sales request, request a bulk pickup, and click to chat live with a representative (limited availability).   

    Pay by Phone or Online
    Make a payment any time by using the automated phone system or online. You will need your WM Customer ID and zip code.
    Dial:1-866-WMI-2PAY (1-866-964-2729) Hours: 24 hours a day, 7 days a week. A small processing charge may apply.
    Or, Pay Online: www.wm.com > Support > Billing & Payments > Make a Payment. No processing charge applied.

    Billing
    Billing Questions? Find information on ‘How to Read Your Bill’, watch a brief video and answer billing questions online at www.wm.com > Support > Billing & Payments > Learn About Your Invoice

    Missed Service
    To report a missed service: log into your account at www.wm.com > Manage My Services, Select Service > Report Missed Service

    Request an Extra Pickup 
    Commercial customers may schedule an extra pickup online: log into your account at www.wm.com > Manage My Services, Select Service > Extra Pickup

    Request a Bulk Pickup
    Residents may be able to schedule a bulk/large item removal: log into your account at www.wm.com > Manage My Services, Select Service > Bulk Items Pickup

    Contract Terms and Conditions
    The Service Agreement will include the number of months contracted for services. After the initial ‘Term’, the contract will automatically renew for the same number of months unless either party gives the other party written notice, via certified letter, prior to the termination of the then-existing ‘Term’. Please review the Agreement for time requirements regarding notification. If there are questions or the customer needs a copy of the Agreement, please call your Account Manager.

    Liquidated Damages
    If a Customer terminates the Service Agreement prior to the expiration of the ‘Term’, the Customer will be subject to Liquidated Damages. Please review the Agreement for terms regarding Liquidated Damages. If there are questions regarding the Liquidated Damages, which may be owed, or if a copy of the Agreement is needed, please call your Account Manager.

    Delivery/Removal Charges
    A charge is applied to a customer’s account when a container is delivered or removed. Delivery and removal charges cover administrative and operational costs to process and perform deliveries of new or additional containers or remove existing containers at the customer’s request or at the end of service. Notice of these charges can be located on your invoice or applicable service agreement.
Business Categories
Garbage Removal

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