Customer ReviewsforGranger Waste Services

Paid a week in advance to have extra bags picked up for my 90 year old mom whose husband just passed. We helped her go through things to get rid of while we were there and paid for additional bags to be picked up on a credit card. Then they take the money and come and don’t pick up the bags we paid to have picked up and say oops we forgot and telling her to leave them for the following week. Then her condo association says they can’t be left at the curb and so now my 90 year old mom has to bring in 10 heavy trash bags because this company breached a contract and promise and in the process of bringing them in, she has a heart attack. So now we have an attorney and are suing this company over it

Granger has been relatively difficult to deal with. The first issue I had was they took a dresser I had set out for someone to pick up. Then they charged my $50 additional for taking the dresser. The next issue has been more recently. Something happened and my auto pay did not work. They charged me the full rate plus two (2) $10 fees. When I paid the full rate it included the entire month of June. They skipped a pick up and refused to come get my trash. So I paid for a service they never provided. With these frustrations, I found another company that is $25 a quarter cheaper. When I informed Granger waste that I am switching companies, they told me I had to pay a $60 fee for them to come get their can. I said that is unacceptable and they said too bad its in our terms and conditions.

I cancelled my service due to the high cost and received a bill for $60.00. When I called to find out what it was for, I was told it was for picking up the cart. Are you kidding me!! I paid them $116.00 for three months and my new service is $75.00 for three months with Tactical Trash. I dont feel I should have to pay for them to pick up their cart. Very dissatisfied with this company.

This is the absolute worst waste company to deal with. I pay for a weekly pickup and sometimes the drivers choose to NOT pick up the trash. Today they took the empty cart away and left me the full one.

misleading and inconsistent billing that sets consumers up for failure in paying their bill. There is a significant lack of communication that results in fees and removal of your garbage containers and a fee and untimely restoration of service. Unfortunately there is a lack of other options in the Lansing community

If you are a business account I would STRONGLY recommend you find another waste service. To my own fault we had sold our house and did not realize that our **** was going to our house address and not the business. Granger does not offer on their website to view our account, ONLY to make a payment. Tuesday, May 3rd I had noticed that my garbage was overflowing and picked up. I grabbed the **** (that I just had received due to the change of address) that had a due date of April 25 (the Monday prior). I called Grangers business customer ********************** and talked to *****. He said my service had been interrupted due to a past due ****. The **** was 7 days past due and you interrupt service? He said you have a PAST DUE AMOUNT OF $20. WHAT? you interrupted over $20? I never received notice via text, phone call, email or any other form of communication that I had a past due amount or that my service was in jeopardy. He says well you can see you paid $165 and the previous balance was $185. UM The last **** I paid was $165 not $185 so where did that come from? He says that is your past due balance, you can see the $20 difference there. UGH so you as telling me that no where am I notified I am just suppose to "do the math"? What happened to customer **********************? He says we have hundreds of customers and cannot call them all. WOW! ***************** Spectrum and many other service providers have HUNDREDS OF THOUSANDS customers and they still manage to communicate with their customers that their service is about to be interrupted. I asked when they would be back to pick up the trash. Not until next week at our usual time once that $20 is paid. WHAT? I need that picked up today. Needless to say I cancelled service. They came on Thursday of the same week to get their dumpsters and was so kind to leave the trash on the ground from the dumpsters and the overflow. If I could upload the pictures of all this I would or even leave a ZERO star review instead of 1, they don't even deserve that1