Business ProfileforGranger Waste Services

Paying for weekly pick up of 1 cart (theirs) plus 3 bags. I live in the country, leaving loose bags of trash out would not make anyone happy. I rather doubt they will go around the countryside cleaning up garbage that is strewn about by the critters. I try very hard to never leave the drivers with a mess to deal with or put restricted items in the cart and I pay all my bills on time. I asked and got permission for a "personal cart" for the additional items and have been using it for years, no issue. Now all the sudden they refuse to pick it up because of their policy to not service "personal carts". They would be happy to charge me more for a second bin but cannot by policy service my persoal bin. I clearly pay for the "3 additional bags" already, why not provide a second bin for that? When I cancelled service - they bill to the end of the month (I surmised as much) but they add, as viewed many times on this site, a $60 fee to terminate service and pick up the bin. I offered to return the container to avoid the cost, they said I can do that but I would still be charged the "disconinuation cart fee". Granger refuses to remove the fee. I request that the $60 fee whatever they choose to call it, be removed. I keep the bin clean and it is not damaged in any way. To put this in perspective, that additional amount + the rest of September would add up to $90.68. The statement for September through November was $92.04 They also switched from quarterly billing to I am not sure what because that statement didnt include December but did include September. Due to the decrease in service and the increased cost for the same I wish to discontinue service, They say the fee is described in their statements and such but I don't recall reading that nor could I find it in my paperwork from them, though it may be there, it is still wrong. They are the reason I am leaving. Found a service with 2 bins of the same size for way less money.