Customer ReviewsforAuto-Owners Insurance Group

I switched to Auto Owners car insurance in March 2024. I paid my annual premium in full $3800 to take advantage of the discount and have piece of mind of not having a monthly payment. In October 2024 I received a letter in the mail that my insurance was cancelled. They refunded me $171 dollars and that was it. I received the letter for the cancelation on October 18th that the policy was cancelled effective October 3rd. I called the insurance company and they told me they sent 3 notifications that I owed over $2600 more because I changed cars, removing a 2015 Genesis G80 and replacing with a 2018 INFINITI Q60. I didn't receive any mail from them, no email, no phone calls. I called my broker to find out what happened and they said they didn't receive any notification either. My broker went back to the underwriter and they said they would not make any effort to correct the mistake. No tickets, no accidents, no gaps in insurance or missed payments ever. Auto Owners is absolute trash. Don't get this insurance because any savings you think you're getting will be followed by drama, terrible communication and trash customer service. You will regret it, guaranteed!!

Thank you for your correspondence regarding this case. Please see our response below. The policyholder’s concern is with the non-payment cancellation of their annual full-pay policy. After the initial policy payment was made, 2 additional vehicle policy changes were completed that changed the premium owed for this policy (Effective April 25, 2024 and May 3, 2024). The initial bill statement was sent to the policyholder on May 28, 2024, with follow-up statements sent June 24, 2024 and July 25, 2024. Due to the payment not being received, a cancellation notice was sent to the policyholder on August 26, 2024 advising that the policy would be cancelled if payment was not received by October 3, 2024. On October 9, 2024 the above policy was cancelled for non-payment effective October 3, 2024. All billing statements and policy materials were mailed to the address on file. USPS Mailing is not the only option for policy communication. We offer paperless email communication if that option is selected. We also have an option for the insured to enroll in the Auto-Owners Customer Center application. This option allows the insured to monitor billing, and access the policy information at any time. I hope this letter satisfies any concerns regarding the cancellation of the above policy. Thank you, Auto-Owners Insurance Company

I’d you have an accident, be prepared to have your vehicle to only be fixed partially. I was in an accident and filed a claim on my insurance with Auto owners insurance. They only approved a partial fix on the damage. Debris hit my car higher than I thought it should have. They fixed under the car, but they did not fix the body damage and would not approve for it to be fixed. They have told me that I can file another claim and pay an additional deductible in order to get it fixed even though it was the same accident.

Thank you for the opportunity to respond to ****** review. We have contacted Loretta to discuss the concerns, and have requested additional information in order to reevaluate the claim.

Would have given them no stars if that was an option. About $10,000.00 worth of damages (maybe more) and they sent me a check for $2600.00. Would never recommend.

We appreciate the opportunity to respond to our insureds concerns. Certain water damage that occurs over time may not be covered. We have referred this matter to the local claim branch to review and contact our insured to discuss.

Awful company! Do not ever use this company! We have had auto and home insurance with them for about 2 years. Have had wind/storm/tree damage to one vehicle and our home. The vehicle was declared a total loss. The settlement process was unpleasant and unnecessarily stressful and prolonged due to undervaluation of our vehicle. The Homeowner claims are ongoing. Generalized failure to properly investigate and identify totality of damages. Don't want to pay. Had to get a lawyer and have complained to Insurance Commissioner. Even older less affluent people are entitled to have their house fixed. You pay premiums for a replacement value policy. This company wants to pay pennies on the dollar for the actual costs of repairs and make those payments in two payments...ACV and then the withheld depreciation once work is done. Contractors won't touch the job because of inaccurate insurance estimates relative to scope of work and associated repair costs for labor and materials. Want to replace a custom solid wood door w a cheap standard steel door. Want to reuse vinyl siding? Want to replace faced insulation w unfaced insulation?"Good Faith" is foreign to this company even though the law requires an Insurer to utilize this in all dealings with Insureds. Would give a zero rating to the company and the agent if I could.

Thank you for the opportunity to respond. The branch reached settlements involving the prior auto claims. The branch investigated two separate losses involving wind damage to the Muse's home and has been communicating with the Muse's representation involving both claims. The branch also recently responded in writing to similar concerns in a formal venue outlining our position.

My son was involved in an accident with my truck, while in Kentucky. Auto Owners didn't get him a wrecker for 16 hours. When the insurance adjuster determined it was totaled, I was told they would pay off the remaining loan and send the money that was over the amount to me, it's been 3 months now, and I'm still fighting with them to settle this claim!! It should NOT take 3 months to settle!!!

We appreciate the feedback regarding your auto claim. Our goal is to provide great service, and we apologize if that has not occurred here. At this time, we have requested information from the lienholder on the vehicle, and will be able to move forward once that is received.

Auto owners is the worst customer service company I’ve ever seen. I had a cracked pipe in the wall. I called once I realized on July 6. It took 3-4 weeks to get the ultra incompetent adjuster it named Harrison g He said he was busy. Then as the leak progressed amd the mold progressed he wouldn’t give me the goa head to start fixing it. After two more months of delays he sent an “engineer “ that they pay to look at the leak I showed him. This clown then send the other clown a report saying that the he thinks it happened during construction. He knows that isn’t true. There’s no way it would have happened then. I would have noticed that. There’s also no way they can prove that. Then he calls me and tells me he’s not oking the claim and I’m basicallly on my own. Even though I have a 100 k in mold coverage. Complete joke of a company. I’m pulling all business from them. I have a large construction company. I’ll be pulling all that from them also. Don’t trust these guys. They looked for every reason not to pay out. I literally have the cracked pipe. That is a covered claim !!

We appreciate the opportunity to reply to our insured’s concerns. The Company made several attempts to reach our insured and schedule an inspection at the outset of the claim. Unfortunately, despite our efforts we were unable to reach them. When our Claims Representative did connect with the insured, the damage was inspected, but the specific cause of the leak was not clear. We asked our insured for information from the plumber who did repairs and other documentation. We did not receive this information, so we hired an engineer to determine the cause of the leak in order to move the claim forward. Our decision on the claim was based on the findings of the engineer, however, our insured is welcome to present any documentation or evidence in support of his loss

Auto owners of florida fixed my car , but after a few months of filing a diminished car value claim with the insurance company still no response from them . My car is worth about 2500.00 less because of this accident that was not my fault. I have lawyers representing me from the car accident as well ,not my fault as I was rear ended .multiple neck and back injuries and still no response to the demand letter my lawyers sent. I told my lawyers that I do want to go too court let’s see if they respond .

Thank you for the opportunity to respond to ***** *** Upon receiving this review the branch reached a settlement regarding his diminished value claim. Communication had already properly occurred with Jeffery S.'s legal representation for the remaining claim. We will continue to communicate with his legal representation.

A man name ***** smashed into my car in the Breadsmth parking lot as i was about to exit my to get my Birthday brownies. His Auto Owners Insurance paid for damages to my car but not my Medical bills as they said they would. Now my Neck injury has worsened after Physical Therapy but the Insurance agent ghosted or ignored my emails and calls within Statute of Limitations

We appreciate the feedback from Mr.  *******regarding his injury claim. Each state provides a timeframe in which a person must complete their claim, otherwise the claim will expire under the law. During the handling of the file a new Claim Representative was assigned, and made numerous attempts to discuss the case with Mr. Kauffman by phone, mail and text. Mr. Kaufmann had both specific contact information for his Claim Representative(s), and for the Auto-Owners office handling his claim. Unfortunately, Mr. Kauffman did not present any medical information in support of his claims, and after three years the case expired under the statute of limitations.  

Auto Owners has no customer service! When I needed to file a claim I was assigned Sakai Kelly. He did his best to explain the process but it was completely wrong. Then he disappeared for the next 9 business days! No response my phone calls or emails. I had a mitigation specialist who they sent into my home asking me questions and no one at Auto Owners to help me. I’m now stuck trying to get them to approve the bids, but it takes 4-5 days for them to respond and it’s usually not a helpful response. Don’t switch to Auto Owners to save a few dollars, it will not be worth the headache if you need to file a claim.

We appreciate Mr. **** bringing this matter to our attention. Quality service is important to us, and we apologize if we did not meet expectations in this case. At this time, an initial payment has been issued. Our branch will be reaching out to further address the concerns.