ComplaintsforBetten Chevrolet GMC Cadillac

• Initial Complaint

  02/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a 2018 ***** Silverado **** Crew on 12OCT2020, on 04NOV2020 the trucks issues began. The rear taillights began going off and on, the rear backup camera would work sporadically, check engine light and the stabilitrak would go off and on repeatedly. They told me since none of the issues were present when i brought the truck back in that they couldn't check to see where the issue was coming from. Ultimately, they found several electrical codes faulting from the harness causing the fuel pump module to fault. They claim to have found multiple corrosion of wires and broken wires causing the issues. They claim to have repaired what wires they could and replaced wires from PDC to rear of the vehicle for the Fuel pump control module. This all took a couple weeks because they also had to replace the electrical harness for my rear lights and that took a while to get the parts in. The very next day once I get my truck I get pulled over because now my right rear taillights are out. The following year the truck went back to Betten because the wheel-bearings on multiple tires and tie-rods all went out (they did not fix the light issue again). Now on 14FEB2023, driving down the road the truck quits on me while in traffic. I have it towed back to Betten where they tell me it's going to cost over $700 to replace my fuel pump. Once I give the okay to replace it, they tell me the chassis harness needs to be replaced in order for the fuel pump to be operational. This being the corrosion and wires that were supposedly fixed from the very first issue. Up until this point my person of contact has been ***********************, I then request his direct line supervisor, *************************, who was nothing but condescending, rude, unsympathetic, unhelpful and patronizing during the entire conversation which ultimately led to him hanging up the phone on me. My issue is that now that my warranty has expired, they are telling me I have to pay over $2000 to fix an issue they didn't do the first time.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Brought my 2019 GMC Sierra Denali in for repairs after a Tree limb fell on the truck. I am not happy with the repair. I let the shop know this at time of pickup and they stated that was the best they could do. Well, I hear wind noise through my door and they sent me on my way. I tried to bring it back and was going to pay for an oil change and asked them if they could finish the repair job. I asked for a loaner while they completed the repair at that point i was 120 days into the scenario. I raised my voice, they called the police and I was told I am not allowed to set foot on the property or go to jail. What a great business model. Do half ass work then when I complain I am told I cannot set foot on the property. I dont want money. I want my truck fixed properly that is all. I do not think I am being unreasonable. I feel very strongly that they are.

  Business response

  02/02/2022

  Mr. ******* ******** created an insurance claim and his vehicle was brought to our dealership under our direct repair program with insurance companies. All services were inspected/adjusted and authorized by his insurance carrier. Upon return of his vehicle, Mr. ******** disclaimed additional concerns. *** **** **** provided an appointment as well as a free rental vehicle for him to drive. When the customer arrived at the dealership he presented himself very poorly. He warned us that he was getting angry (which we did not understand because *** **** **** Manager was trying to honor all of his request) and then he simply acted inappropriately. His verbiage along with his screaming was very threatening and unwelcomed. To the point where individuals felt physically threatened by Mr. ********. Again, his behavior was borderline criminal. He was asked to leave multiple times and continued to scream and make accusations. At that point we informed him if did not leave we were going to call the police. His response was to call the police. We then informed the customer that he can wait for the police outside due to his scary and threatening behavior. After we formally trespassed Mr. ******** with the ******** Police Department, our Body Shop Manager contacted the customer's insurance carrier and explained that Betten Baker will no longer service his vehicle and instructed the insurance company to reassign the claim to a different direct repair facility. Therefore, Betten Baker has no further obligation nor responsibility to examine or repair the vehicle in question. All repairs and next location of repairs are to be determined by his insurance company. We stand by our decision to not allow this individual back into our place of business especially when we have no responsibility to address his stated concern.

  Business response

  02/03/2022

  We at Betten Baker have reviewed all instances of the consumer's concern with State of Michigan and no further action is required by the dealership. We will continue to maintain the trespass order against Mr. ********.

  Customer response

  02/04/2022

  
  Complaint: ********
  
  I am rejecting this response because: whomever wrote this response either isn’t aware of or purposely left out some pretty significant events that occurred previously. They also grossly over exaggerated what happened the day they called the police. Just more of the same behavior from this place. Treat me and my truck like I am second class citizen or some kind of idiot and then claim to be doing “all the right things.” While also claiming no wrong doing. I am not asking for a lot. I just want my truck fixed properly. They were paid to do a job and they simply did kit do it properly. When I tried to address them with them I essentially got a shoulder shrug and a “that’s too bad”. That’s not good business at all in my humble opinion. Feels like they are saying “ we are a huge company and we know you don’t have the resources to fight us in a legal battle, so just deal with it.” Kind of like the definition of unjust.  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  01/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Called Betten Chevrolet to have my car towed there for service. They told me it would be about day and a half for repair and they had no loaner cars. So I rented a rental car because I have special needs children and can't be without a vehicle completely. Gave Betten the benefit of the doubt and rented it until Monday. Got a call thursday morning asking me what is wrong with my car. I explained what happened and was told I would have a call back that afternoon. NO CALL. I called friday afternoon and was told the mechanic was at lunch and he would call when he returned. NO CALL. I called on saturday and of course the Mechanic was not there. I was told they would make sure I got a call back on monday. I am now not very happy so I pick up the phone on Monday and call to speak to a service manager. Explained to him what has all happened and he said give me 5-10 minutes I am going to find out whats going on and get right back to you. He calls me back and says the mechanic will call me back right away. Mechanic calls me back to tell me whats wrong with my car and asks how I want to proceed. The inexpensive fix ended up not being an option and had to move to next pricing up. SO I get a call back on Wednesday saying they needed to order the part from Florida and to keep my rental for another two days. So now I have been in this rental for a week already and lets add 2 more days at 62.00 a day. They put me on a list for a loaner but nothing is available. Now here it is Friday and I still hear nothing so I call them again to see where we are with repairs. The part still isn't there until possibly Saturday or Monday and still will have to take the day and a half in repair time. So now we are talking 2 weeks in this rental. The manager was VERY rude to me on the phone, kept cutting me off and making excuses. Sorry that no one called you BUT...... then I explained something else and he asked me to repeat myself and just as I started to speak they hung up!

  Business response

  01/31/2022

  Unfortunately, heavy mechanical repairs are in high demand. Example, engine, transmission, transfer cases and axles. The challenges are COVID-19 with staff, consumer demand, and allocating parts and materials. what was once 1-3 days is now 1-3 weeks for part allocation. We apologize if the customer thinks we were being rude, however, the dealership is in no way responsible for a fees for an outside vehicle rental company. We do understand the hardship but like all other businesses and consumers, we are working through time delays of parts and high consumer demand the absolute best we can. Therefore, the dealership will not be adjusting the invoice due to inflated cost of doing business. We are hoping the parts in question will arrive on 1.31.2022.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩