Business ProfileforBy-Tor Contracting, Inc.

Due to character limitation, here is the truncated review:To recap most of the ongoing issues from the initial install from Lowes contractors By-Tor:Door frame: Not square.Door Jamb: Wavy. Not level. Uneven seams.Entry Door: looseness. Damage on Hinge side cutting into the door frame causing damage to both the door corner and gouging the frame. Not flush to the frame. Top of door, when shut, on closing side sticks out , the bottom of the door sticks out about 1/8 and the middle recedes 1/8 due to the latch. Gap along the seam between the latch frame and entry door is anywhere between 1/8 to due to the wavy frame. The hinge side gap along the seam goes from touching(top corner) to .Strike plate: both deadbolt and doorknob plates are not aligned. Not capped allowing you to see inside the frame.Sill/Threshold: Not fully secured as it depresses when stepped on. Too much give. Safety issues. Screws attaching threshold not capped and are rusting through. Sill/Threshold sitting on shims, not fully attached. Able to see gap between frame and sill from the outside of the shims being used to hold up the Sill/Threshold.Storm door: The latch rail and storm door not aligned. Fully sealed on top portion of latch side but gap expands as you proceed down upwards 3/8. Sweep not installed properly with gap on hinge side. The Expander that got replaced not installed properly as it sticks out on the outside hinge side with sharp edges. Able to see light in the top left and right corner framework of the storm door. As the storm door frame does not attach to the closing side jamb, the latch does not engage 100% of the time because the strike plate moves. Wrong exterior caulk was used.

Hi ***,Thank you for reaching out. I am researching this but there are a ton of notes and pics in the system from the manufacturer, retailer and subcontractor installer that shows that everyone went above and beyond to get you taken care of, including providing all new product. It does appear that you have full rot free jambs that are vinyl jambs that expand and contract at a higher rate than wood and will vary from time to time. All of the photos and documentation show that that the install in correct and withing manufacturer specs along with all correct products being used, such as the *** Quad Max exterior grade caulking. Once again, still investigating this.