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Find a Location

Bobby & Steve's Auto World, LLC has 1 locations, listed below.

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    Business ProfileforBobby & Steve's Auto World, LLC

    Gas Station

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by Bobby and Steve's Auto World, this business offers service, auto repair, 24 hour towing, tires, auto repair, and car wash services.

    Business Details

    Location of This Business
    7920 France Ave S, Bloomington, MN 55435-5232
    BBB File Opened:
    5/6/2003
    Years in Business:
    28
    Business Started:
    10/1/1996
    Business Started Locally:
    10/1/1996
    Type of Entity:
    Partnership
    Business Management
    • Steven Anderson, Owner
    • Robert Williams, Owner
    • Scott Finn, Operations Leader
    Contact Information

    Principal

    • Steven Anderson, Owner
    • Robert Williams, Owner

    Customer Contact

    • Steven Anderson, Owner
    • Robert Williams, Owner
    • Scott Finn, Operations Leader
    Additional Contact Information

    Fax Numbers

    • (952) 831-1824
      Primary Fax

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    D. F.

    1 star

    11/09/2022

    On November 4, I needed roadside service (flat tire) in ***********, *********. I contacted my insurance company, and they hired Bobby and *****'s to be the service provider. The worker showed up with a flatbed. After taking off the lug nuts, he tried pulling the tire off, but it didn't budge. He gave it a few half-hearted kicks and tried pulling it again. He said the rust was making it impossible to take off. He then inspected the other tires and said they all needed to be replaced. Since he couldn't put on the spare, he offered to tow the car to his own shop (some shop other than Bobby and *****'s?), but I declined. I contacted another provider who had no problem taking off the tire. He said the two back tires needed to be replaced, but there was nothing wrong with the two front tires--lots of tread left.

    Bobby & Steve's Auto World, LLC Response

    11/10/2022

    Hi *** I am sorry that you were unhappy with our service. We try to do our best and help people in need and provide alternate solutions when possible. It sounds like my driver attempted to help you out but was unable to do so. Trying to get a tire off a vehicle on a jack in a parking lot or side of the road can be very dangerous to our drivers. A vehicle that is on a car **** is never completely safe and then having to kick a tire that is even slightly stuck on a wheel makes even more dangerous. His half hearted kick *** have been as comfortable as he felt in that situation with a vehicle on a ***** My tow truck drivers are not technicians or tire professionals so their opinions as to when a tire should be replaced *** be wrong. Its the job of the place you bring your vehicle to, to determine which tires should be replaced. Again I apologize we were unable to meet your needs on that day.

    Customer Response

    11/10/2022

    Thanks. I appreciate the potential difficulty of the work, but in this case, my car was in a safe location, and again, another provider had no problem removing the tire. Since you are in the business of providing roadside help, this should have been a job you could handle. I am perplexed why the worker suggested he take my car to his own shop and not yours. That seemed out of the ordinary to me. Any clarification you can provide on this would be appreciated.

    Local BBB

    BBB of Minnesota and North Dakota

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