ComplaintsforCarHop Auto Sales & Finance
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Complaint Details
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Initial Complaint
01/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They are selling unsafe cars for people to drive and not wanting to help fix the issue that should had been fixed before getting sold and letting people test drive cars with trash everywhereBusiness response
02/02/2022
Thank you for forwarding the complaint from ***************************. I am replying on behalf of *********************** who normally handles any communications with your office, but has unfortunately been out sick for an extended period.
****** purchased a vehicle from CarHop on December 16, 2021. The purchase included both a seven-day money back guarantee and an 18 month / 18,000-mile limited warranty.
While it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehicles. Our records indicate that CarHop has been honoring its limited warranty. ****** informed CarHop on January 18th, 2022 that he decided to trade in the vehicle at another dealership.
Please contact me with any questions.
Sincerely,
*******************
CarHop Compliance
***************************************Customer response
02/03/2022
I am rejecting this response because:
Every time I called they told me there was no manager in and they told me that they surf the car safe drive when it was not with the limit was messed up and they didnt offer to help me with it until I kept calling and telling her that I sorry car then they decided to give me some businesses that were out of there that work was for either run of shop or down by their store which was unsafe for the vehicle to travel and I said I never detail cars it was OK for me to drive a dirty car that was filled with trash when I test drove that car versus assessable because he never let somebody truck test drive a car filled with trash and you never to or disclosed that the alignment was messed up it took me over a month just to get a response from them for any of this they finally called me after I took matters with my overhands and got a safer car for my child to be in and I care if my car wouldve fallen apart on the highway or maybe crash with my case and they or anything they didnt even leave a duty thing so I went into the car because I wanted a car that was safe for my kid to be in
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Customer Complaints Summary
231 total complaints in the last 3 years.
79 complaints closed in the last 12 months.