Business ProfileforFactory Motor Parts International, LLC

My husband and I owned ******** Repair in ******* **. We had been customers of Factory **, having a wholesale commercial charge account with ********************** for over two decades. We always paid our monthly bills in a timely fashion and had a good working relationship with Factory **. This past December, we closed our business, as we retired. In March of 2023, I sent a letter to Factory ** ***************** in ********* telling them we'd closed our business and instructed them to close our account. We had an $821.41 CREDIT on our account that I asked to be refunded. At the same time, I also sent an email with this information to their *************** in *********. I received no response from either correspondence. I called their accounting **** on 4/14/23 to ask that a refund check be mailed to our business address. I was told then that the request would take three months before it would be processed. I objected to the amount of time that would take since I had credits with several other charge accounts that were refunded to me within one to two weeks, Factory was the only outstanding account with our business. I was told they'd expedite my request. I called back on 5/4/23 asking about my refund check. I was told it would be expedited. I called and left a message on 5/22/2023, was told again it would be expedited. I left another message on 6/15/23 asking where my refund check was. No call returned. I called on 6/21/23, was once again told it would take three months and my refund would be expedited. It was then I told Factory I would be filing a complaint with the BBB as this was taking far too long to be resolved. I haven't heard from Factory since and still have no refund check. I need my refund of $821.41 in order to deposit it into my business account while it is still active and then close out my accounting for my business activity in 2022. (I do not have a current monthly invoice due to the fact that Factory doesn't send billing if an account has a credit balance.)