ComplaintsforViking Client Services, LLC

• Initial Complaint

  09/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was sent a letter from this company on 9-12-24 for a false claim filed by this company on behalf of. **** car rental. I am being falsely charged for car damage that i #1 did NOT do to a vehicle rented by me a white silverado truck in August 2023 from ***/***************. I returned the vehicle to ***********, did a walk around with **** rental car agent -was checked off as " being /looking good" on the vehicle's exterior and gas etc. The **** rental Agent said the rental company would email me the check off list because i asked for copy ( which i never received btw) Then 4 Months later I get notified from **** that there is green paint/damage on a white truck that Im to be held responsible for and my car insurance company id to pay. My insurance co asked for dicuments from **** that they did not suply. I went in person back To *******, ***** iah/airport to get **** documents showing my check off list from tenta return agent when I returned the truck... When i was told by **** that I would need to come to rental company, to no avail. ************************* found me not liable. However this was communicated to **** as they did not produce same requested documentation to my insurance company or to me. Now this debt collection is turned over to this company when I am not at fault and did not do damage to this truck from **** rental. **** nor this company should not be permitted to file a claim that would affect me without providing proof of validity to said accusation. The check off list would prove that car was returned in good condition. However **** would not provide and they came 4-5 months later accusing me of damage us strange as well instead of a couple of days after rental return.

  

  Business response

  10/04/2024

  Dear Sir or Madam:
  
  This is in response to complaint 22342163 filed with the Better Business Bureau.  We appreciate the opportunity to respond to the concerns raised in the complaint and to provide additional information.  Our client, Avis Budget Car Rental, notified us today that this account was placed with our company for servicing in error.  The account has been closed at Viking Client Services, LLC and will no longer be worked.  We apologize for any inconvenience this has caused Ms. Thompson. 
  
  We would like to thank Ms. Thompson for reaching out regarding her account.  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.  I hope that I have been able to answer her concerns and resolve the situation satisfactorily. 
  
  Sincerely,
  
  Tracey Gibson
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has been harassing me for quite a few months now. I receive at least ten calls a day from them. Sometimes when I answer, they say nothing then hang up. They have gone as far as calling friends and family all over a disputed $100 bill from Hertz Car Rental. This needs to stop NOW. This is beyond unprofessional and is harassment.

  

  Business response

  08/15/2024

  We appreciate the opportunity to respond to the concerns raised in the complaint and to provide additional information.  We understand that ******************** claims that Viking Client Services, LLC (Viking) has been harassing her by calling her repeatedly, hanging up when she answers, and calling her friends and family.  We have performed a thorough review of Ms. ********* account, and would like to share the following:
  
  On August 1, 2024, The ***************** (Hertz) placed Ms.********* past due account with our office for processing.  The amount due is based upon Ms. ********* rental of a Tesla on March 26, 2024.  Upon return of the vehicle, ******************** owed a remaining balance of $291.55 for which she used her credit card to pay. Her credit card company honored $190.00 of the charges, leaving an outstanding balance of $101.55. 
  
  In reviewing the account since placement in collections at Viking on August 1, 2024, there have been three attempts to speak to ******************* on the phone. 
  
  August 6, 2024, to a phone number ending in 4715. The agent received a busy tone and disconnected the call.
  August 7, 2024, to the same 4715 number.  The call was answered, and the agent was told it was a wrong number.  The number was promptly removed from the account.
  August 9, 2024, to a phone number ending in 1408.  An answer machine picked up, no message was left.
  
  On August 13, 2024, Viking received an inbound call from ******************* from the phone number ending in 1408, where she proceeded to request that we do not call her.  At that point a cease call communication was placed on the account and no further phone call attempts have been made.   Based off this information, we do not feel at any time has ******************** been harassed by Viking. 
  
  Unless ******************** has any information to the contrary, we consider this a valid claim. We encourage ******************** to contact our manager, *****************, ******************, to resolve the outstanding balance.      
  
  Sincerely,
  *************************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A few months ago I started receiving these strange calls where all I could hear was typing on the other end. When no one spoke, I hung up. Recently they finally started talking and claimed that I owe a balance of $50 on a rental from ***** that was covered by Progressive (someone insured by Progressive rear ended me and covered my rental car while mine was repaired). They also claimed that as a result of the debt I was on ******* rental suspension list.I found this suspicious so I called ******* rental suspension department directly. They have no record of this and told me that I am in good standing with ***** and can rent anytime. I am shocked to see that this company is BBB certified as everything I have experienced points to this company being a scam. I will be checking my credit history and if anything comes up regarding this debt I will pursue legal action.

  

  Business response

  07/25/2024

  Dear Sir or Madam:
  
  This is in response to complaint ******** filed with the Better Business Bureau.  We appreciate the opportunity to respond to the concerns raised in the complaint and to provide additional information.  We understand that ********************** believes that he does not owe The ***************** (Hertz)for his use of their rental vehicle and that he questions whether Viking Client Services, LLC (Viking) is a valid company. We also understand that ********************** has concerns regarding his credit report.  We have performed a thorough review of Mr. ********** account, and would like to share the following:
  
  Viking is a reputable national recovery service that works on behalf of Hertz and other rental car companies to help customers through what can be a difficult process.  On March 28,2024, ***** placed Mr. ********** account with us for servicing.  ********************** rented a vehicle from Hertz from November 20, 2023, to November 28, 2023, while his car was being repaired at Dream Team Collision.  The total rental charges amounted to $399.86, and ***** received payment for $274.00,leaving the balance due of $50.32, for which ********************** is responsible based on the rental agreement. 
  
  Mr. ********** requested a cease communication on July 11,2024, while talking with agent *************************. Viking has not, and will no longer, attempt to contact ********************** to help resolve the account.  He may reach out to Viking should he choose to pay the account and be removed from rental suspension.  I encourage ********************** to reach out to Manager ***********************, ******************, should he have any additional questions or wish to discuss the account further.
  
  An additional concern that ********************** had was this claim would affect his credit score.  Please know that Viking does not report rental car claims to the credit bureau agencies. 
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have many questions regarding this claim. First off, I am denying that I am responsible for this claim. I picked up this rental car from budget rental at the **************. I picked it up myself in a dark congested garage. When I got to ********************* , my destination, I discovered the dent in the front driver side fender. I immediately called budget and explained to them what I saw. What I saw was 2 dented areas with x x and the number 2 writen in white ***** between the 2 xs. I was told that if it was aready marked then it was documented. I even expressed my concern of getting Blamed for this and i was reassured that I would not be. I took pictures of it at that time. Now a year later I get a notice from a collection agency that they are requesting over $1,000 in damages that they say I am responsible for. Why hadnt budget reached out to me in all this time ? I would have had the picture that after a year I have deleated. Also if I was pushed to pay for something I am not responsible for I could have turned it into my insurance company. I think someone needs to look to see who rented that vehicle before me and see how the car was when they checked it in. Obviously someone seen the damage before I took the car because it was marked with white paint or marker. This is a very serious matter to me. I am 72 years old, living on social security with little amount left over at the end of the month. I save all year to go on vacation and able to rent a vehicle. This certainly has tarnished that vacation and any future times of renting a vehicle. Also I am devastated that this went to a collection agency before me having any communication from budget regarding this matter. Which will end up on my credit report. I am requesting any info that you have that you sent me any correspondence from budget regarding this matter over the past year. And by the way , I have to deal with the nastiness of the employees of that collection agency. I

  

  Business response

  05/30/2024

  Dear Sir or Madam:
  
  This is in response to complaint ******** filed with the Better Business Bureau.  We appreciate the opportunity to respond to the concerns raised in the complaint and to provide additional information.  We understand that Ms. ************* believes that the damage to her rental car from **************** Rental (Budget) was pre-existing, and she returned the vehicle in the exact same condition as he received it.  We also understand that ************ has concerns regarding her credit report.  We have performed a thorough review of ************s account, and would like to share the following:
  
  While all records indicate that the damage occurred while in ************s possession, our client has made the decision to close the account.  Regarding her credit report,please know that Viking Client Services, LLC does not report rental car claims to the credit bureau agencies. 
  
  We would like to thank ************ for reaching out regarding her account.  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.  I hope that I have been able to answer her concerns and resolve the situation satisfactorily. 
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  12/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  As of December 2023, I continue to receive debt collection notices from this company related to a false claim/alleged creditor, Payless Car Rental. ******* released all claims after the party at fault admitted full responsibility and assumed all damages on the payless recorded line, and had full coverage insurance that paid for all damages in February 2023. Payless legal team was contacted in October/November 2023, regarding the continued letters from Viking but they are still sending them. Since this is the main concern, I will not provide further information related to treatment, lack of accountability, or refusal to communicate in a professional manner in this complaint.

  

  Business response

  12/12/2023

  I would like to address ********************' complaint, but unfortunately without additional identifying information, I am unable to locate the claim.  I would appreciated it if she could provide the Viking Client Services, LLC account number and/or her full address.  Once I am able to locate the account I will be able to review and respond to her concerns.  

  Thank you,

  *************************

  Compliance Director, Viking Client Services, LLC

  Customer response

  01/03/2024

  The claim number on their correspondence is: SE1340.  That should be sufficient to identify the complaint

  

  Business response

  01/25/2024

  Dear Sir or Madam:
  
  This is in response to complaint 20990637.  We appreciate the opportunity to respond to the concerns raised in the complaint and to provide additional information.  We understand that ******************** has indicated that she believes the amount owed is a false claim.  We have performed a thorough review of ********************** account, and understand the following:
  
  ******************** rented a vehicle from **** Budget Car Rental (****)through Payless Car Rental on February 23, 2023, and returned the vehicle with damage to the rear bumper and quarter panel. On March 8, 2023, **** sent an invoice to ******************** showing the breakdown of costs and the total amount owed of $1,636.36.  On July 26, 2023, **** placed ********************** past due account with our office for processing.  No payment has been received to cover the expenses,neither from ******************** nor another party. While a third party might have been involved in the accident,unfortunately, it does not release ******************** from liability.  Per the rental contract, ******************** is responsible for the costs associated with the damages regardless of fault.
  
  This is a valid claim and would like to encourage ******************** to contact our manager *********************, ***************************, with any questions regarding the account and help move it to a resolution.      
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First, this company is extremely unprofessional. This company needs to research back to HERTZ rental filing and I better not see on collection false reporting on my credit. USAA needs to fix this problem. I used to be a USAA customer for everything. I filed an insurance claim for my auto for my Jaguar XJL last year. USAA kept sending me to riffraff junk businesses for my claim and the shops couldnt match my color Paint. I complained multiple times regarding this concern. The last ******** shop USAA told me to go was called ************* ******** which was located in *******, **. When I got there to turn my vehicle in for service. I was greeted at the door was a standard-size rental vehicle without a choice of a pick. The service advisor said he already have a car for me. This assigned shop serviced my car as required. After months later I received a ban for business notice from HERTZ rental that I didnt pay for a rental car and started to receive collection calls from a business called VIKING collections that I have a $900 plus bill that I never paid from HERTZ. I was told that ******* ******** never paid for the days. I called USAA multiples time to advise of these issues and they were completely clueless saying that they never were billed from Hampton Auto ********. I then drive to the business and when I went to the location there was a close for businesses letter and the door saying there no longer in business I called USAA again and spoke with a claim advisor who said they will work on and the cost doesnt seem right and they will ask for a bill. ThIs is why I left USAA after being a customer for over 20 years plus started off unable my parents.I will not be handle reliable or accountable for one dime of this mistake. Please have someone call me ASAP

  Customer response

  08/28/2023

  Both companies need to work together to correct this. I was sent to ******** shop by USAA that put the rental car in my name and never send USAA the invest. And ***** sent this bill to Viking collection to collect on this unresolved bill and trying to add this bill on my credit. Please have Viking work with USAA to prevent adding this on my credit while this matter being investigated 

  

  Business response

  08/29/2023

  In response to the complaint Viking Client Services, LLC (Viking)received on July 17, 2023, from the Better Business Bureau, I have reviewed ******************* concerns regarding the unpaid ***************** (Hertz) claim. 
  After reviewing the details, it appears that ******************** concerns are regarding the fact that USAA did not pay the Hertz rental fees as she expected.  I see that since this complaint was filed, ****************** has been working with a Viking agent over the past few weeks to get USAA the documentation needed to pay the claim. 
  Regarding ******************** concern about her credit being impacted, please know that Viking does not report rental car claims to the credit bureau agencies. 
  Viking is a reputable national recovery service that works on behalf of Hertz and other rental car companies to help customers through what is often a time consuming and complicated process.  We would like to thank ***************** for reaching out with her concerns and are glad that there seems to be progress with USAA.
  
  Sincerely,
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  06/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled my insurance plan months ago yet I received a letter in the mail claiming I have debt that I owe when I paid my last month and canceled my insurance I've had them for years and have always been off and on insurance depending when I have a working vehicle and this is the only time I've ever received a letter about debt that isn't mine

  

  Business response

  06/27/2023

  Good afternoon,

  I have not been able to locate an account for this consumer.  Could they please provide an account number or a copy of the letter they received?  With the limited information they provided, I am unable to research their complaint.

  Thank you,

  *************************, Compliance Director, Viking Client Services, LLC

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The account information must be corrected and not be in collections at Viking. I am a renter with proper coverage and an active ************************** claim. I am an **** Preferred customer who completed a damage form and provided **** with an **************** Claim number and police report in December **************************************************** *******, *******. Most importantly, the required information was promptly provided to the **** rental agent at the ************* location, and I rented another vehicle shortly after the incident. Five months later, on May 1st of, 2023, I received a call from Sedgwick regarding the incident. Previously, an unknown person from the **** claims department attempted to file a claim with my primary insurance company in March of this year. I advised Esurance, my insurance company, of the previously filled claim with **************** and that I did not provide my direct insurance information to **** and was not contacted regarding a claim. Esurance was advised to notify **** of the claim with ****************. As stated, an adjuster from ******** contacted me regarding the claim on May 1st, and at the time of the call, I did not have the requested claim information from five months ago readily available. I informed her that the ************* **** location had documents with the requested information. I asked if she had contacted *****, and her answer was no. In an attempt to exert her power, she stated a threat that if I didn't give her the **************** Claim number I did not have, she would send the account to *************************************, I have attempted to contact someone from **** regarding this incident to no avail. I have had so many disconnected calls and received shocking carelessness from agents. I have tried to contact ******** but can not reach anyone because I was not provided any information about the adjuster on my case. During our call, when I questioned the adjuster about someone contacting me via phone about the incident five months later, I was told by the adjuster that the file had just reached her desk. It is now May 3, 2 days after speaking with the adjuster for the first time and receiving follow-up information about the incident, and the account is now in collections at Viking. My rental agreement lists **************** Platinum **. I called **************** and was told that no one from **** had reached out or sent over a damage claim. **************** stated that everything was completed, and all **** had to is contact the company. **** dropped the ball, and the treatment I received about the claim was horrific.

  

  Business response

  05/12/2023

  In response to the complaint Viking Client Services, LLC (Viking)received on May 3, 2023, from the Better Business Bureau, I have reviewed the unpaid **** Rent A Car (****) claim. 
  

  ******************** account that was placed in our office on May 4, 2023.  Since this complaint was filed, ****************** has been able to provide Viking with her **************** claim number and we have begun to work with them directly to move the account towards resolution.  I understand that a concern of ******************** was that there might be additional charges because her account was placed in collections, and I would like to reassure her that Viking does not charge interest or fees. 

  
  We would like to thank ****************** for her feedback.  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.   If ****************** has any further questions, she should feel free to contact manager ********************* at ************.
  
  Sincerely,
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  03/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented a vehicle from Hertz and was involved in an accident. The claim for this accident was closed out on September 23, 2022 with my insurance company paying Hertz $3495.84 and I paid my deductible of $500.00 on September 23, 2022 leaving me with a zero balance due to insurance claim. I received a letter on January 3, 2023 from Viking Client Services stating I owe $1441.60 to ****************** I reached out to ***** to confirm this debt and was given an account number that did not work to start making payments online. I called to verify the account number with ***************************. Upon further clarification she stated I did not owe $1441.60 because insurance sent them a check. ******** then stated that I owe a different amount, so I asked for an updated letter with the "correct" amount she said she cannot change the amount in their system to send me a corrected formal letter. This debt is invalid due to my records with my insurance company and Hertz Rental. I would like this dismissed as all payments have been made.

  

  Business response

  03/24/2023

  In response to the complaint Viking Client Services, LLC (Viking)received on March 16, 2023, from the Better Business Bureau, I have reviewed the unpaid ***************** (Hertz) claim. 
  In the complaint ******************** acknowledges that she was in an accident with a rental vehicle from Hertz.  Her insurance paid according to the policy, and she paid her deductible amount of $500 on 9/23/23.  ******************** is also dissatisfied with Vikings online payment process and now believes the remaining balance should be dismissed.
  In my review I found that ******************** insurance company paid the majority of the damage claim on 10/03/22, as per the insurance policy,leaving a balance of $1,441.60.  This remaining balance includes a $500 deductible and $941.60 of fees, both of which are not covered by ******************** insurance policy.  There are no records of receiving a payment from ******************** on or around 09/23/2022, in the amount of $500. 
  On 03/14/2023, ******************** had a phone conversation with a Viking agent.  During the interaction it was explained to ******************** that the remaining amount owed is $1,441.60 and that is the balance displayed on the Viking online payment portal.  However, the agent also explained that based on the rental program our client has agreed to waive the additional fees once ******************** pays $500 to cover her deductible.
  If ******************** has a statement or copy of a cashed check as evidence she paid $500 to cover her deductible, I would be able to resolve the account.  Otherwise, we consider this a valid claim with the correct balance. 
  We would like to thank ******************* for her feedback.  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.   If ******************* has any further questions, she should feel free to contact manager ******************* at ************.
  
  Sincerely,
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  03/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was sent a letter about a debt that doesnt belong to me. They are a scam company and use unethical business practices to rob people and prey on them. They have been harassing me non stop calling my phone when this debt does not belong to me. I dont owe **** anything as stated in there letter. Scummy company run by a scummy ceo.

  

  Business response

  03/16/2023

  In response to the complaint #******* you filed on March 10, 2023, with the Better Business Bureau, I have conducted a thorough review of the unpaid claim for the vehicle you rented from **** Rent A Car (****). 
  
  In your complaint you state that the debt is not yours and that we are harassing you by calling your phone nonstop.
  
  In my review of the details, it shows that you rented a Red Jeep Compass from January 12, 2023, through January 19, 2023, through the Uber Driver Partner program.  You paid $345.78 as per the rental agreement using your MasterCard and then had the credit card company subsequently reverse the charge.  **** attempted to obtain the reversed payment by sending letters and text messages before placing the account with Viking to service on March 1, 2023.  Since the account has been with Viking we have sent you one letter.  Your claim that we are calling you nonstop is not accurate as we have never attempted to call you.  On March 10, 2023, you disputed the debt on our website and in response, we mailed additional verification of the debt. 
  
  Viking is a reputable national recovery service that works on behalf of **** and other rental car companies to help customers through what is often a time consuming and complicated process.  Unless you have information to the contrary, we consider this a valid claim and encourage you to contact Manager ***************** at ************ for resolution. 
  
  We would like to thank you for your feedback.  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.  I hope that I have been able to answer your concerns satisfactorily.
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

  Customer response

  03/16/2023

   I am rejecting this response because: The business is telling a lie, I have no outstanding debts from **** there information is incorrect and yea they have been calling my phone multiple times a day I have proof with my call records of their harassment. Those records have been provided to my lawyer and Im considering filling a lawsuit.
  

  

  Business response

  03/20/2023

  *************************,
  
  I have received your rebuttal response for complaint #******** through the Better Business Bureau and reviewed your additional information. 
  
  I want to first state again that Viking Client Services, LLC is a reputable national recovery service that has been hired by **** to help consumers resolve open claims.  As for the complaint that we are calling you nonstop, our telephone system is not showing any call attempts to the number on the account.  We are a national call center service provider and have an extensive phone system will full call accounting.  If you could please send me the call logs to which you refer, I would be able to investigate further.  Otherwise, I am unable to substantiate your complaint. 
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩