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          Viking Client Services, LLC has 1 locations, listed below.

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            Business ProfileViking Client Services, LLC

            Billing Services
            BBB accredited business

            Additional business information

            Additional Info:
            According to information provided by Viking Client Services, they assist with auto and health insurance claims (billing) and debt collections. Often, they coordinate the insurance process between consumers and car rental companies when damage to a rental car has occurred.  There are not additional charges to consumers for this service as Viking Client Services is working in partnership with car rental companies.

            Consumers should read all terms of their car rental contract and understand the terms and documentation that is provided of the repair and other possible charges. While Viking Client Services may have access to a copy of your rental contract, they do not have the ability to waive or change the terms of the contract. In addition, some charges, such as ‘loss of use” fees are explained in the contract. Documentation of the charges is at the discretion of the rental company, not Viking Client Services.   
            See all additional business information

            Contact Information

            10050 Crosstown Cir Ste 300

            Eden Prairie, MN 55344-3344

            Visit Website
            (952) 944-7575

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            Customer Reviews

            1/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            74 complaints closed in last 3 years

            24 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/27/1990

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by Viking Client Services, LLC they offer electronic payment, insurance subrogation, billing, and collections services. 

            Business Details

            Location of This Business
            10050 Crosstown Cir Ste 300, Eden Prairie, MN 55344-3344
            BBB File Opened:
            1/30/1990
            Years in Business:
            51
            Business Started:
            8/1/1973
            Business Started Locally:
            8/1/1973
            Business Incorporated:
            8/1/1973
            Accredited Since:
            9/27/1990
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Viking Billing Service
            Business Management
            • Cory Kloeckner, CEO
            • John O'Shea, President
            • Tom Johnson, Vice President
            • Tracey Gibson, Compliance Director
            Contact Information

            Principal

            • John O'Shea, President

            Customer Contact

            • Tracey Gibson, Compliance Director
            Additional Contact Information

            Fax Numbers

            • (952) 944-0556
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            74 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/26/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I was sent a letter from this company on 9-12-24 for a false claim filed by this company on behalf of. **** car rental. I am being falsely charged for car damage that i #1 did NOT do to a vehicle rented by me a white silverado truck in August 2023 from ***/***************. I returned the vehicle to ***********, did a walk around with **** rental car agent -was checked off as " being /looking good" on the vehicle's exterior and gas etc. The **** rental Agent said the rental company would email me the check off list because i asked for copy ( which i never received btw) Then 4 Months later I get notified from **** that there is green paint/damage on a white truck that Im to be held responsible for and my car insurance company id to pay. My insurance co asked for dicuments from **** that they did not suply. I went in person back To *******, ***** iah/airport to get **** documents showing my check off list from tenta return agent when I returned the truck... When i was told by **** that I would need to come to rental company, to no avail. ************************* found me not liable. However this was communicated to **** as they did not produce same requested documentation to my insurance company or to me. Now this debt collection is turned over to this company when I am not at fault and did not do damage to this truck from **** rental. **** nor this company should not be permitted to file a claim that would affect me without providing proof of validity to said accusation. The check off list would prove that car was returned in good condition. However **** would not provide and they came 4-5 months later accusing me of damage us strange as well instead of a couple of days after rental return.
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            Read 73 More Complaints

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            William G

            02/02/2023

            I find it difficult to comprehend how BBB can give this company any positive rating at all, much less an A+. Since numerous other people have continuously and eloquently expounded on the unprofessional acts of this business, I'm not going to waste my time doing so except to say that they are trying to follow the same model with me. I did not take Budget's insurance and someone backed into the rental car in a public parking lot without leaving their contact information. I filed a claim with my insurance company, State Farm, which paid budget's claim in August, 2022. I never heard anything since from Budget. Almost six months later I'm contacted by mail from Viking, saying I owe $2,500. I also keep getting voice messages from them. State Farm's legal department is looking into it. Unless things change, I won't be looking to BBB for any kind of reliable reference henceforth.
            Read 8 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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