Business ProfileforStarkey

I have owned the Genesis AI 24 for about 1 and 1/2 years. I have discovered that they are the worst hearing aids I have ever owned. When I got them they were touted as the best on the market but I have regretted buying them and tell all my friends not to buy Starkey hearing aids. The sound is muffled and at periodic times it seems to wake up and becomes clear but that only last for maybe 30 seconds or so. I have tied all settings in the edge mode+ in the app but no matter what I have tried with edge mode+, there is absolutely no sound difference made in the hearing aid. I believe this is all just marketing hype. Also, the ability to create my own sound profile in the app is ridiculous because the program doesn’t allow me to set that as the default sound setting. Everyday the sound keeps getting reset back to the old setting and I have to manually go back and change it to the profile I created. Another thing is that the bluetooth sound craps out all the time. I like to walk and listen to music. I have my iPhone in my back pocket when I walk and I try to listen to music through bluetooth to my hearing aids but it is a total mess. It keeps crapping out and trying to use the hearing aids in this manner is a complete waste of time and effort. Also, I have the tv streaming device from strarkey. I try to have the tv stream to my hearing aid. It works okay. However, I like to use my phone a lot while I watch tv to research stuff about the show I am watching or the actors or other things. The problem is when I do this the tv streaming turns off after a few seconds after I pull-up the safari browser on my phone. The only way the tv streaming works is that once it starts I cannot use my phone at all. This is just also a total waste. Also, the sound is not clear at all from the hearing aids. My wife sits in a chair about 3 feet from me and talks to me and I can’t understand anything she says.

Hello - We are sorry to hear about your experience. Please contact our Corporate Support Team at ************** and please ask for a manager. We also can be reached on our website by following link: ******************************************************************************************** We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.