Business ProfileforHenry Embroidery & Screen Printing

I paid $43 for a **** brand t-shirt. It took over a month to receive it.When I received it, I noticed that it was 100% polyester and made in ***********.I sent a note to the company, and she sent me a template that showed the t-shirt was made from polyester and cost $30. It would have been nice to see a screen print of the web page I saw that showed the t-shirt was $40.I find it hard to believe that I missed that it was 100% polyester, but I would never believe that **** would put their name on a 100% polyester t-shirt made in ***********.Don't buy anything from this company. I paid $43 for a t-shirt that I threw into the garbage.If I could rate lower than 1, I would.

This was a custom order placed on our website. Each order lists the close date and explains that orders are batch processed at the time the order closes and take approximately 2 weeks to receive after that. We also provide an estimated ship date and his order was shipped on that date. A week after delivery I received an email asking if the fabric content of the item was listed on the website. Customer stated he only wears 100% cotton tees and was not expecting a 100% polyester tee. My email response stated that we do in fact list fabric content for all of our products as we follow a very similar template for each website we put up and this was no different. I did provide a screen shot of the item he ordered from our online system--it was not a screen shot of the page he viewed at the time of order as I am obviously unable to go back in time and pull up a webpage that has since been closed. I apologized that he received an item that he was not expecting, however since all information had been provided to him at the time of order (he apparently chose not to read any of it) and because it was a custom order it was not eligible for return or refund unless it had been received damaged. The purchase price of this custom printed **** tee was $30. **** MSRP is $25 blank. He paid $33 as it was a size 3XL and an additional $10 for shipping/handling. The 100% polyester **** Legend tee is one of their most popular styles--I really have no idea what would make him think that **** doesn't produce a 100% polyester tee or that it would be impossible for it to come from ***********. I can only assume the insinuation here is that I provided him with fake **** product which is one of the craziest things I've ever been accused of. In short, as near as I can tell this man is very upset that we provided him with the exact product that he ordered, on time and we even threw in some free stickers.

The vendor responded to my Review, and was very sarcastic and negative. I will paste her response below.As I mentioned in my Original Review, she sent me a template with the sentence "100% polyester short sleeve tee in Black or White with front print. Unisex (men's) sizes.". I have been a computer programmer for over 20 years, and could create that template in a matter of 2 or 3 minutes. That in no way proves that the web site showed that the shirt was 100% polyester. In her response, she said that I apparently chose not to read the writing on the web site. I obviously read the writing on the web site if I ordered the t-shirt. There is a very remote possibility that the web site said that the t-shirt was 100% polyester and that I missed it. I never wear polyester, so that comment would have caught my attention immediately. However, since I cannot prove that the web site did not show the type of material, I chose to file a Review rather than a Complaint. If I owned the company, I would refund the profit that I made on the sale. It would be very generous of me to let her keep the money for shipping and for the cost of making a 100% polyester t-shirt in ***********. Less than $5 I would think. If I owned a t-shirt shop (or sold t-shirts) I also would not sell polyester t-shirts, but that is my preference.The vendor's response only strengthens my advice to not do business with the vendor. You can decide for yourself after you read her sarcastic, unapologetic response. Here it is:This was a custom order placed on our website. Each order lists the close date and explains that orders are batch processed at the time the order closes and take approximately 2 weeks to receive after that. We also provide an estimated ship date and his order was shipped on that date. A week after delivery I received an email asking if the fabric content of the item was listed on the website. Customer stated he only wears 100% cotton tees and was not expecting a 100% polyester tee. My email response stated that we do in fact list fabric content for all of our products as we follow a very similar template for each website we put up and this was no different. I did provide a screen shot of the item he ordered from our online system--it was not a screen shot of the page he viewed at the time of order as I am obviously unable to go back in time and pull up a webpage that has since been closed. I apologized that he received an item that he was not expecting, however since all information had been provided to him at the time of order (he apparently chose not to read any of it) and because it was a custom order it was not eligible for return or refund unless it had been received damaged. The purchase price of this custom printed **** tee was $30. **** MSRP is $25 blank. He paid $33 as it was a size 3XL and an additional $10 for shipping/handling. The 100% polyester **** Legend tee is one of their most popular styles--I really have no idea what would make him think that **** doesn't produce a 100% polyester tee or that it would be impossible for it to come from ***********. I can only assume the insinuation here is that I provided him with fake **** product which is one of the craziest things I've ever been accused of. In short, as near as I can tell this man is very upset that we provided him with the exact product that he ordered, on time and we even threw in some free stickers.