ComplaintsforAmericInn of Ham Lake
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stayed at this hotel for a one night get away (from my kids) and the room was so awful it shouldnt even be allowed to be being booked out. It was a whirlpool room - the carpet was all wrinkled throughout the room & tore on the edges. The exhaust fan for the tub was a open hole in the ceiling exposing the duct, the noise level of the ********* together made it impossible to even use the tub - which was filthy. There was a patch on the inside of the bathroom tub of white duct tape. The sheets were dirty & we had to go get new sheets & remake our bed. There was a broken tv in the room - they just put a working one in front of it. It was so bad. And I kindly emailed them a complaint - and they offered me some rewards points that wouldnt even cover a nights stay - and when I requested a refund they offered $30 (30%) and felt that was fair enough and then told me take it or leave it. I was charged more for a room that was DISGUSTING and old & broken - oh the heater was also not on & the cover was broken. There were bugs crawling on the walls - Asian beetles. Ugh it was so bad. I didnt take photos because I was embarrassed and didnt even want acknowledge to myself that I had just spent all my money to try & have a relaxing evening - and because I spent all the money we had to stay! I gave them the opportunity to make it right and they laughed in my face. Could have refunded my $96 and instead Im writing to the BBB.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.