Business ProfileforAmericInn of Ham Lake

If leaving a no star review was possible, I would have selected that option. We booked 2 months in advance for a 7 day 6 night vacation, with a rate of $69 a night plus 1 pet for my fiancs step sisters wedding. Once we arrived at the hotel we were greeted with rude staff and a nightly fee of $103 with an additional $30 pet deposit per night. They charged our card for the full amount of our stay upon check in, although we expressed our unhappiness with the price change and said we would most likely be leaving. The room was a smoking room, and we chose that option because we had our pup. Upon entering the room the door didnt open or close properly, in fact if you didnt close the door yourself it wouldnt close all the way behind you. The carpet had been removed from the entrance and a rug had been glued in its place. The room had damage everywhere from the sneezed on broken mirror to the trim on the furniture missing, as well as pictures missing from the wall. The shower curtain rod was barely in the wall, and we are lucky that it didnt come down when we showered the next morning. The remote was missing a battery and the back cover, luckily the buttons on the tv worked. Upon leaving, I was told by the front desk that she could not give me a proper receipt for the 1 night we stayed because her manager had to adjust the charges, and then went back to her phone. Overall this was an all around horrible experience. This hotel is severely out of date, the pictures on the website must be from when it was built because it looks nothing like the physical place. Now we have to wait, over a holiday weekend for a refund of almost $900, on a vacation that we budgeted two months for.