Business ProfileforKO Storage

I am very disappointed in my rental of a Parking Space at the *********, ** KO Storage location. We moved our car here due to it being closer to where we needed it. We had it parked at this location for almost 2 years. We are from out of state, and don't visit often so we wanted a location with a gate, and cameras. However, the 1st time we picked up our car, it was COVERED in mold, inside and out. There were large trees hanging over the car, a mold breeding ground in humid *******. We spent hours cleaning it with Clorox and car washes. We had suitcases of cloths stored in the car as well, and had to triple wash *********** still have a scent. Then, this last time we came to get the car, 2 of our tires were slashed by a knife. There were metal things, glasses, a sink, other ****** all over the side of the car. We were told, when speaking to KO manager about a separate issue, that one of the tires was flat. We were prepared to have AAA help, but the air would not hold, so we had to get 2 new tires which took time and money. After MANY calls, over many days, the property mgr would not call me back. I was then told the District manager would call me. I never heard. Then I was told a supervisor would call me that day. Never heard. I called again was asked why I wanted to talk to the property manager. I said I wanted them to pay for my tires. I was told they would not because I did not have their rental insurance. I was instructed to submit a police report. Someone called and left a message asking when it happened so they could look at that time on the camera otherwise they would have to look through all the months. I called him back a couple days ago and left a message and have not heard back. I have no idea when it happened. I believe I did my due diligence and selected a storage unit that would prevent something like this from happening. I believe my tire repair should be paid for by KO Storage. I am very unhappy that they will not pay for it, nor return my calls.

Hello *****,Thank you for reaching out regarding this matter. I do apologize if you reached out to me after leaving the message Wednesday 2/7/2024, as this call was missed. I have left another message today, 2/14/2024, to have you give me a call and or text if I do not answer. I will keep an eye on my phone. I am in the field with spotty service today and tomorrow. If I miss your call, I will call you back as soon as I can. In this message you stated that the vehicle appeared to have two slashed tires and you wanted us to review the camera footage and to be reimbursed. This incident was first reported on 6/2/2023. When the Facility Manager did her rounds, she noticed that 4 vehicles were vandalized by 2 masked individuals who jumped the fence. We did make several attempts to contact you regarding this matter at the time, both via phone and email. We have the footage from the initial incident, and we informed all tenants affected that we recommend they file a police report. Based on your gate activity of entering the facility on 1/18/2023 and then again on 1/30/2023, this would be the same incident. As for the comment regarding mold inside of the vehicle, being an outdoor uncovered parking space vehicles are exposed to these elements and can develop mold with the slightest moisture inside the vehicle if sitting for extended periods of time. I will continue to work with the Facility Maintenance Manager to ensure we are consistently keeping an eye on the safety and security of the facility. If you have any further questions, please feel free to reach out to me at ************.Thank you,********************* District Manager