Business ProfileforStart Today Hennepin

I would advise any social worker or housing specialists who are looking to find GRH providers for their homeless clients to PLEASE, PLEASE stay far away from this organization! Start Today Hennepin is an organization that lacks transparency and communication when it comes to the housing clients they claim to help. As a client I can say, you will only experience anger, stress and no real answers. On the morning of 5/1/24, I reached out to the Start Today Hennepin Office to talk with a Case Manager Supervisor regarding a personal situation. When I called the office, the receptionist who answered treated me with a lot of rudeness and disrespect. Instead of listening to what I was asking, she made an immediate assumption of what I wanted. When I tried to ask questions inquiring about how to reach the Supervisor, her response to me was "You need to speak to your Case Manager." This did not serve my purpose for calling as that was not who I was trying to contact. This is not the first time I have had a dismissive experience with this receptionist either. This inability to communicate with anyone else in the organization is very odd and stressful.There is also an extreme lack of transparency. Outside of the Office Receptionist and the Case Manager you are assigned, there is no other way to call anyone else at this organization. This lack of transparency is also evident on their website. There is no information regarding the Executive Director, Accountant, etc. no emails or phone numbers on how to reach them. There's no last names and no pictures of the Case Managers. This organization also doesn't seem to have a social media presence. If someone is calling to find out more information, how are you supposed to call to inquire about anything? All very huge red flags and so again I state please avoid this place. There are better resources.