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            Business ProfileAcon USA, Inc.

            Trampolines

            Contact Information

            6035 Queens Ave NE suite 200

            Otsego, MN 55330

            Visit Website
            Email this Business
            (770) 331-6380

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            6035 Queens Ave NE suite 200, Otsego, MN 55330
            Email this Business
            BBB File Opened:
            5/19/2023
            Business Management
            • Owner Manager, Owner
            Contact Information

            Principal

            • Owner Manager, Owner

            Customer Contact

            • Owner Manager, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Melanie S.

            05/18/2023

            Bought a rebounder for close to 300 4/25/23. The first week the mat started sinking to the point of being able to touch the floor while jumping. Reached out to company for a refund they instead offered a replacement mat. Its been a total of 1 day with the replacement mat on and the chords are fraying to the point of this being completely dangerous to use. I have emailed the company and attempted to call but have heard nothing back. Its less than 30 days from original purchase date and all I want is to return this product. I do not have faith that this company stands behind its products at all. I want a refund!!!!

            Acon USA, Inc. Response

            05/21/2023

            We were very sorry to hear about the issue with our product. The customer contacted ** directly via ACON ************* channel on May 8th and provided additional information on May 9th and May 11th. The replacement part was sent out on May 11th. Customer reached out to ACON ************* again on May 18th and the issue was solved to the customer's satisfaction on May 19th. We strive for unparalleled customer care and stand behind our products.

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