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            Business ProfileWalser Polar Chevrolet

            New Car Dealers
            BBB accredited business

            Contact Information

            1801 County Road F E

            White Bear Lake, MN 55110-3882

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            Email this Business
            (651) 429-7791

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/24/2019

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by Walser Polar Chevrolet, this company offers a new vehicle dealership.

            Business Details

            Location of This Business
            1801 County Road F E, White Bear Lake, MN 55110-3882
            Email this Business
            BBB File Opened:
            3/4/2019
            Years in Business:
            7
            Business Started:
            6/6/2017
            Business Started Locally:
            6/6/2017
            Business Incorporated:
            6/6/2017
            Accredited Since:
            5/24/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Katie Loija, Compliance Analyst
            • Jim Thelen, General Manager
            • Thane Hawkins, President
            • Peggy Porter, Executive Assistant
            Contact Information

            Principal

            • Katie Loija, Compliance Analyst
            • Jim Thelen, General Manager
            • Thane Hawkins, President
            Additional Contact Information

            Fax Numbers

            • (651) 653-5577
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased the vehicle in Sept 2024. Beyond the paperwork issue that the dealership could not get correct. They had a price drop and would not honor the price drop because they claim I agreed on the price already. I let that go and went on with my life. Since the day of purchase the car has had consistent problems. I've had to get 4 new tires, the check engine light came on a few weeks after purchase and is intermittently on and off. I have been told by the repair shop several times over the last few months it needs a new thermostat, rotors are on the verge of failure, timing chains are need to be replaced, and its got electrical sensor issues. At this point the repairs are more then the car is worth. None of this was divulged to me during purchase. While I understand its a used car the dealership assured me it was checked and reviewed properly. These are not issues that are easily hidden. I'd like for the dealership to honor their deal of providing me with a vehicle that was issue free per their analysis.
            Read More
            Read 7 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Emily F

            07/05/2024

            Would not recommend Walser when buying a new car. We purchased a "certified" pre owned vehicle from Walser (it only had 11,000 miles) because they boast about their rigorous inspections. We still did our due diligence and asked about accidents AND got the carfax report. We were told it was clean, no accidents, no problems found in inspection. We have since found out, after taking it to a different dealer for a fix, that this car had entirely new front end and all new parts that went with that. The new dealer new this within seconds of walking around the car and popping the hood. Someone at Walser absolutely had to have known about this before selling it to us OR it didn't go through any type of inspection like they claim. After talking to walser about it they will not help us in any way. They will not fix it for us, they will not rectify the situation, they won't even (at the very least) give a no cost loaner car while they fix the many many issues that are directly related to this new front end/replaced parts. It's sketchy and dishonest. Once you drive off the lot there is no more respect or common courtesy.

            Walser Polar Chevrolet Response

            07/08/2024

            Dear *****, 

            We are genuinely sorry to hear about your recent experience. Providing top-quality service and vehicles is at the core of what we do, and we regret any frustration or inconvenience caused.

            At Walser, we uphold rigorous standards for our certified pre-owned vehicles, including thorough inspections to ensure our customers receive reliable vehicles. We understand your concerns regarding the history of your vehicle and the issues you've encountered since your purchase.

            We take customer feedback seriously and are committed to addressing your concerns. Please reach out to General Manager ***************************** at ********************************* directly so we can discuss this matter further and explore possible solutions. Our goal is to ensure your complete satisfaction and to regain your trust. Thank you.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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