ComplaintsforDealDash, Inc.

• Initial Complaint

  11/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I went online to dealdash after watching a commercial. I put all my information in. Then it asked for my debit card. I put it in. With out any confirmation they automatically took $33 out of my account. It never asked if I wanted to purchase anything. If I don't purchase any bids then how can you charge them to me. It says that dealdash is free unless you buy bids. I didn't want to by any bids. I just wanted to check it out. But I wouldn't let me go any further till I put that info in. I feel that this sight is a scam. I want my money back.

  

  Business response

  11/07/2024

  Hi ***,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us. To make this right, we have processed a reversal for this transaction, so the charge has been voided and cancelled on our end. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your reversal details:
  
  Reversal Transaction ID: **********************
  Reversal Date: 2024-10-31 16:45:50 Pacific Time
  Reversal Amount: ***** USD
  
  Because it was a reversal, there is no deposit into your account - rather, the original pending charge should disappear. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days. 
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  We really appreciate your support, and we're excited to serve you again in the future.

  Customer response

  11/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  10/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This app is seriously a scam , it needs to be reviewed and taken down immediately . I saw an ad for this app on the TV while watching football so I downloaded it . You download the app , sign up and create an account , and then you enter a payment method (aka , to pay for the final bid that you won) , then goes directly to how to use the app, asks 0 questions, but automatically take $39.00 out of your bank account without confirming or letting you know whatsoever . This has happened to multiple people and needs to be shut down immediately:

  

  Business response

  10/24/2024

  Hi ,
  
  Thank you for contacting us and Im sorry for any confusion. The charges were for bids you purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.
  
  As you know, we have a 100% Money-Back Guarantee on your first Bid Pack purchase. If youre not satisfied with your DealDash shopping experience, well be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. 
  
  I can see our support team had reversed the charged at your request on 10/21/24, I have included the details below:
  
  Reversal Transaction ID: **********************
  Reversal Date: 2024-10-21 19:25:40 Pacific Time
  Reversal Amount: ***** USD
  
  Reversal Transaction ID: **********************
  Reversal Date: 2024-10-21 19:25:40 Pacific Time
  Reversal Amount: ***** USD
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids.
  
  If you have any additional questions or concerns, you can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Contact Support" button on our website, or chat with us via ******** Messenger.
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

• Initial Complaint

  09/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 23rd my Deal Dash account was cancelled. I had unused bids and items that were won and not paid for yet. They closed my account because without my knowledge an ex who no longer lives in my home created a DealDash account and I was not aware of this and she would Bid on the same things out of hate. I want a refund of my first bid pack and would like the items that I purchased that I purchased fairly in my eyes because I was not aware of the other account. If they are going to shut things down they need to make sure they know what they are doing. At this point it is basically a robbery. I paid for a product and did not get that product or refund because of someone else's actions. I want my unpaid products that I will pay for and a refund of my first bid pack which is part of DealDash's policy's. If I can not have the unpaid products than I want a refund of the actual cost of the item. So If it was $2.50 that means in DealDash even on low bid price days would add up to $30. That is if the bids purchased were .12. So I want a refund of my bid pack and all bids used on won products that I have not received. I am not sure on the exact amount of funds used because I am unable to access anything on the account. I have all emails showing winning products and the amount paid for them if needed.

  

  Business response

  10/01/2024

  Hello,
  
  Thanks for reaching out.
  
  Upon our initial communication regarding this issue and your account closure, we have refunded the remaining bid balance in your account. Despite the violations, we have also honoured the 100% Money-Back Guarantee for new customers. If you have any additional questions, please feel free to reach out to our compliance team who will be happy answer any inquiries you might have. 
  
  Thank you for your time and have a great day.

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  While setting up a profile so that I could use the app, I entered credit card information. It was not clearly explained that when entering CC info a charge for $39 would be processed. I actually learned about this from the BBB website. I came to the BBB website immediately after discovering the issue and found many reports of the same issue. I have requested a refund. What concerns me even more though is that this is a well known long term issue with Deal Dash however they have made no effort to correct the issue itself. They should have made proper adjustments to the website a long time ago to avoid this in the first place. Deal Dash would not have to reply to all these complaints and process the many refunds if this was simply clearly stated. The fact that the root issue has not been corrected leads me to believe that a scam is taking place. In addition, while checking positive reviews for this company on the BBB website I noticed that they are incredibly generic and repetitive. I do not believe that they are legitimate reviews. These issues along with the many other issues reported to BBB have led me to believe that this business can not be trusted. I expect a full refund regardless of my negative review.

  

  Business response

  10/01/2024

  Hi *****,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us, so to make it right, we have processed a refund for this transaction. You should see the refund in your account statement within 3-5 business days. Rest assured, there are no recurring payments or subscriptions on DealDash. Please find the refund details below:
  
  Refund Transaction ID: **********************
  Refund Date: 2024-09-20 08:06:39 Pacific Time
  Refund Amount: ***** USD
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Contact Support" button on our website, or chat with us via ******** Messenger.
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Suspicious Activity On 9-12-24, I entered into a bidding war for a product on deal dash. First thing I noticed was the price of the "Buy it now" which was $1000 for their watch. However, I knew that this watch could be purchased straight from the watches website for $800. I found this to be suspicious. I also noticed this auction was going significantly higher than past auctions for this same product. I purchased a pack of bids and figured I would bid as I assume all the other bidder had spent quite a lot of money on their bids already and were likely out of the auction because this products value has surpassed their financial contributions already. I waited to enter the bidding until I saw the auction go down to 2 bidders. I honestly watched the auction for no joke, 8 hours. What I noticed was this one particular bidder never left the auction. He was always bidding. Others would come and go but this one bidder never stopped. I couldn't fathom how much money was spent by this bidder to remaining bidding for over 8 hours. I decided to enter the bidding war at midnight before I went to bed. When I woke up I learned I lost the auction to that very same bidder who NEVER STOPPED BIDDING. This made me highly suspicious, especially when it was revealed that this bidder spent $1037 for the product!!! If he went to ****** he could buy it for $300. For reference the past winners spent roughly $2-$150 in order to win their auctions for the exact same product. Now, I know DealDash will never admit to Bot bidder but this is HIGHLY SUSPICIOUS! I filed a complaint with dealdash and i was told they would "look into it" This all feels fishy and I feel dumb for having bought bid packs to try and win items. I don't believe or except Dealdash saying they don't have bid bots. I honestly think this is one bid scam and I want my money back and I will give them all the bids back. Bids can win when bot bidders are bidding higher than the products are worth.

  

  Business response

  10/01/2024

  Hi ******,
  
  Thanks for your email and I'm sorry to hear that you feel that way.
  
  Please know that there are no robot or fake bidders on DealDash. We want you to know that we're a dedicated team of people who strive to provide our users with a fun and enjoyable online shopping experience. We've been in business since 2009 and we're proud to say that our success is due to our unwavering commitment to integrity. DealDash has no control over the duration of the auctions, it is solely up to the bidders and their placed bids to determine when an auction ends. There are no reserve prices regardless of the value of the item, and any bid can truly be the last one. Sometimes auctions can last for longer durations, and this is why we have a tool called the BidBuddy which you can utilize to bid on the auctions even when you're not on your device. It will automatically place bids for you within the last seconds of the auction. In fact, most auctions on DealDash are won with the BidBuddy. 
  
  Im sorry to hear that you are having second thoughts about participating in the auctions. DealDash has a 100% Money-Back Guarantee on your first Bid Pack purchase, and a Second Chance Guarantee. If you try us out and don't win an auction with your first bid pack, we'll return the bids back to your account free for a second chance at winning a great deal. As an exception, I have now credited your initial bidPack purchase back to your account if you are willing to give DealDash another try.
  
  Let me know if you have any other questions or if you need some help getting started. Our Customer Support Team is available 24/7 to help out via phone, chat or email.
  
  Phone: ************
  Email: ********************************************************
  Live chat available using the contact support button on the webpage
  Facebook Messenger

• Initial Complaint

  09/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for Dealdash to check it out and I was charged $36 for bids that I never even purchased. They took money out of my bank account without my authorization. I would like a refund.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Automatically charged my card when I clicked on 5000 bids just to check on it. Unfortunately, it was automatic and a payment was made - no way to disapprove. I used the bids but what I bought (bids I won) cost me much more than just buying the merchandise. Now, they (Deal Dash) keeps moving out the shipping date of the items I went ahead and won. This is a scam or at least unfair business practices.

  

  Business response

  09/10/2024

  Hi,

  Thank you for reaching out.

  We are sorry to hear about your report of an accidental purchase.  To make a purchase, it is required to open a purchase screen and then confirm the purchase. DealDash never automatically charges anyone.

  When a purchase is made, we email out a receipt instantly.  This way, you will have confirmation when something is bought, and if it is an accident, you can contact our Support Team at any time and we will make sure it is refunded.

  After reviewing this situation, we see that all of the bids bought were used in the subsequent days in various DealDash auctions. We also reviewed our records and we did not receive any email or outreach from you regarding this. For further assistance we ask you to contact our Support Team and they will review this situation further.

  And lastly, all of your orders on DealDash have already shipped out and do not look to be delayed.  If we can help out with any order questions, let our Support Team know, they are available via chat, LiveChat or phone, 24/.

  Thanks, and have a nice day.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I saw the commercials for DealDash claiming they are honest and fair and I also looked on their website which shows some auctions ending with very low cost.. seemingly verifying their claim on the commercial, so I decided to try to do an auction on July 30, 2024. After watching what was happening during the auction, which dragged on for about 48 hours, I noticed the same group of us, about 5 people were continuing to bid in the same order, over and over..then once in awhile some random new bidder would appear for awhile..usually with a brand new profile just created within a day or two of the auction. I believe these are bots sent to manipulate the auction and drive up the price and make it impossible to win unless you keep buying bids until it is no longer a good deal and more expensive than what you can get elsewhere. I believe this is very deceptive and unfair company who profit tons of money by keeping all the bids regardless if you win or lose. They sent me an email saying sorry you came in second place..buy the item for double the price of retail to get your bids back. This is a ridiculous offer to pay $600 for a $300 item after I already paid more than that in bids already. This company needs to be honest and stop ruining honest bidders with bots and manipulating the auctions.Date: 2024-07-30 12:37:19 Order Number: A37683883 60 bids $7 Date: 2024-07-30 16:37:39 Order Number: A37720510 2400 bids $288 Date: 2024-07-31 21:46:42 Order Number: A33776572 600 bids $78 My DealDash account email is *************************

  

  Business response

  08/08/2024

  Hello,
  
  Thanks for reaching out, sorry to hear you aren't enjoying your DealDash experience.
  
  Please know that there are no robot or fake bidders on DealDash. All bidders are really people like you, and none are in any way connected with or controlled by DealDash.
  
  DealDash has been in business since 2009, and we continue to persist precisely because we have an absolute dedication to integrity. We're audited yearly, have done several 3rd party audits of the auction bidding itself. With over a million registered users, we are the leading company in this market in ******* - that success would not be possible without a total commitment to running fair and honest auctions.
  
  The price of the specific auction is always listen on the auction page itself and our retail prices are largely determined by the **** (Manufacturers Suggested Retail Price) as determined by the manufacturers directly. The auction you are reffing too also included another item which accounted for that difference.
  
  You'll be happy to know that DealDash has a 100% money-back-guarantee on your first Bid Pack purchase, If you would like, I would be more than happy to make that in order for you. 
  
  Additionally,  we also have a Second Chance Guarantee for our new customers. If you try us out and don't win an auction with your first Bid Pack, we'll give you more bids for a second chance at winning a great deal. Giving DealDash a try is risk-free!
  
  Our Customer Support Team is available 24/7 to help out via phone, chat or email.
  
  Phone: ************
  Email: ********************************
  Live chat available using the contact support button on the webpage
  Facebook Messenger

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction date : JUlly 16 ***** Amount $36 Supposed urcahsed : 300 bids I did not authorize this transaction.I need a refund

  

  Business response

  07/24/2024

  Hi,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that *** have come up when you registered with us. We want you to know that your satisfaction means the world to us, so to make it right, we have processed a refund for these transactions. You should see the refunds in your account statement within 3-5 business days.
  
  Refund Transaction ID: **********************
  Refund Date: 2024-07-19 08:18:54 Pacific Time
  Refund Amount: ***** USD
  
  We sincerely apologize as it seems that there *** have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you *** not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your first purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************
  Live chat: Just click on the "Contact Support" button on our website, or chat with us via ******** Messenger.
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future. 
  
  

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 7-7-24 I downloaded dealdash. I placed a couple one cent bids. After a while, I decided it would take all day to get to the end of the bidding.I saw the commercial for the fair and honest site on motor trend TV. I deleted the app the very next day.. 7-9-24 Deal dash took the money out of my bank account.

  

  Business response

  07/12/2024

  This refund has been granted and processed. The customer should see the refund in their account statement within 3-5 business days.

   

  Below is information for the customer about how ******************** works and why they were charged.  We hope that the refund and the information provided below are sufficient to resolve this complaint.

  
  There may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************
  Live chat: Just click on the "Contact Support" button on our website, or chat with us via ******** Messenger.
  
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

  Customer response

  07/17/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩