Business ProfileforTrusted Good Movers

We hired this moving company to move our furniture from Eagle Idaho to Marina California. The pickup was on 6/3/23 and the delivery to Marina California was on 6/9/23. I have numerous complaints about his company but I will stick to only one. We did our own box packing and all we needed them to do was protect our furniture which they told us would be done with moving blankets. When they arrived there wasn’t one piece covered with moving blankets so we had about 5 pieces that were damaged , kitchen table, chairs, leather sofa and loveseat but the best part was when they dropped my 1 year old ******* grill from the lift gate of the truck to the asphalt below which was probably over 3 feet bending numerous items on the grill to the point it won’t work anymore. The mover just laughed it off and said oh well you have insurance and went about their business unloading the contents of the truck. They were so rough with things they should not be in this business. So the next week we contacted our point of contact with the company to file a complaint for monetary damages. He said to put it in writing which we did and then he came up with a $300 claim that he would be mailing us. That’s not enough but we agreed it was better than nothing. This all went on the week of the 19th of June. He told us repeatedly the heck was in the mail for weeks then he was going to use Venmo and never has. He doesn’t care and lied to us from our first phone call to this company. I would like them to be accountable for there terrible service and unprofessional behavior and am reaching out for your help so someone else doesn’t get scammed by them.