We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Suntrup West County Volvo Saab has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSuntrup West County Volvo Saab

            New Car Dealers
            Multi Location Business

            Contact Information

            14410 Manchester

            Ballwin, MO 63011

            (636) 227-8303

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Suntrup West County Volvo Saab has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              14410 Manchester, Ballwin, MO 63011
              BBB File Opened:
              10/1/1987
              Years in Business:
              41
              Business Started:
              1/1/1983
              Business Started Locally:
              1/1/1983
              Alternate Business Name
              • West County Volvo
              • Suntrup Volvo
              • Suntrup Saab
              • West County Saab
              • W C Motor Co Inc
              • Suntrup Volvo of O'Fallon
              Business Management
              • Chris Suntrup, President
              • Jean Suntrup, Manager
              • Steve Lynch, Manager
              Contact Information

              Principal

              • Chris Suntrup, President

              Customer Contact

              • Chris Suntrup, President
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/26/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I made a deposit for EX30. Unfortunately, the car release in US due to different challenges. I reached out to them to refund me my deposit via email. Unfortunately, there was no response or no credit back.I request them to refund my deposit.
              Read More
              Read 9 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bill V.

              03/19/2024

              When we purchased the car we had high expectations of a certified preowned Volvo. This was our first Volvo & had owned other cpos in the past. Unfortunately the car wasnt anywhere close to what we expected. I asked the sales manager what we could do to get out of it, for a short time he said I could pick another car out but we decided to stick with the one we purchased. Then after the low ****************** issue I asked him again what we could do to get out of the car we just want to move on. He said he would give me trade in value only much less than I bought it for if I purchased another vehicle but would not buy it outright. I checked & Carmax gave me a better offer than West County Volvo but still not close to what I paid for it. So we owned the car for about two months while it spent at least 80% of the time we owned it sitting at the dealership. We had only put roughly a thousand miles on the car but decided it was best to take a loss & move on. Im not expecting anything out of this I should have seen some of the red flags earlier in the process & would have saved myself ********************

              Local BBB

              BBB Serving Greater Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.